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Unable to Login (redirect loop) (6 posts)

  1. preethamchandra
    Member
    Posted 8 months ago #

    Hi,

    Few days back I updated wordpress to 3.7.1 from 3.6.
    After that i tried to login today and i'm unable to.

    I am facing below error.

    This web page has a redirect loop
    ( ERR_TOO_MANY_REDIRECTS)

    When i try to login,
    mysite/wp-login.php?3enyas6es5cthpdn0c2qw

    It redirects to
    mysite/?3enyas6es5cthpdn0c2qw/wp-admin/install.php

    Please help....

  2. Tara
    Member
    Posted 8 months ago #

    Have you tried:
    - deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can't get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. If applicable, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    - To rule out any theme-specific issue, try switching to the unedited default, core-bundled Theme (such as Twenty Twelve or Twenty Thirteen) for a moment using the WP dashboard. If you don't have access to your admin area, you can switch to the default theme by renaming your current theme's folder in wp-content/themes and adding "-old" to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    - If the above troubleshooting steps fail to resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!
    - Always backup everything (including your database) before doing any actions, just in case.

  3. preethamchandra
    Member
    Posted 8 months ago #

    i think its issue with .htaccess?

    Anyone can help on that?

  4. Tara
    Member
    Posted 8 months ago #

    check if any rule in your .htaccess may bee causing the issue.

  5. preethamchandra
    Member
    Posted 8 months ago #

    @Tara

    How do i check that?

  6. Krishna
    Volunteer Moderator
    Posted 8 months ago #

    Can you paste here the contents of your .htaccess file?

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