Unable to log into my wordpress site any more

  • Resolved edc2012

    (@edc2012)


    11 years, 7 months ago

    Hi,

    Today I tried to log into my wordpress website, which I haven’t logged into since July or August. When I enter my username and password into the logon box, it just refreshes the page so that the text boxes are empty again. It doesn’t do the login box shake to suggest I have put something in wrong, and there are no error messages. It quite literally looks like the page has just been refreshed instead.

    I have followed all the steps suggested on this page:- http://codex.wordpress.org/Login_Trouble , including resetting my passwotd in phpMyAdmin. As far as I can remember I did update my version of wordpress to the latest one the last time I logged in, although it could well have been the previous version I updated to.

    The site is hosted with HostPapa using phpMyAdmin server version 5.1.63-cll

    I still have full access to my site files and the database. The site is also fully functional and has not been affected in any way other than I can’t log in to it.

    If anyone can help me get back into my site it would be much appreciated.

    Thanks
    Ed

    P.S I don’t know if this will help shed some light on the problem, but I have also tried entering incorrect login details to see if I would get an error. I got no errors and the page simply reloads.

Viewing 15 replies - 1 through 15 (of 21 total)
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  • esmi

    (@esmi)

    11 years, 7 months ago

    Try:
    – switching to the Twenty Eleven theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    Thread Starter edc2012

    (@edc2012)

    11 years, 7 months ago

    No joy there. That just rendered the website itself unviewable (comes up with a blank white page now) and the login page is behaving just the same. I tried copying the latest version across manually and tried the update.php but it says everything was up to date.

    esmi

    (@esmi)

    11 years, 7 months ago

    Do you have access to your server’s error logs?

    Thread Starter edc2012

    (@edc2012)

    11 years, 7 months ago

    Yes. All that is listed there are a couple of 406 errors that occurred when I tried renaming the .htaccess file as suggested from a support site.

    esmi

    (@esmi)

    11 years, 7 months ago

    Are you absolutely sure that you were using WP 3.4.1?

    Thread Starter edc2012

    (@edc2012)

    11 years, 7 months ago

    Yes. The files I uploaded had come straight out of the wordpress-3.4.1 zip file and when I ran the wp-admin/upgrade.php it said

    No Update Required

    Your WordPress database is already up-to-date!

    esmi

    (@esmi)

    11 years, 7 months ago

    I meant before you uploaded the new files. Can you access the wp_options table in your database?

    Thread Starter edc2012

    (@edc2012)

    11 years, 7 months ago

    I’m fairly sure I was. I kept a copy of my previous version in case I had to revert back to them for whatever reason. when I did the upgrade.php it said the same message above about already being up to date.

    Yes I can access the wp_options table. What do you want me to look for?

    esmi

    (@esmi)

    11 years, 7 months ago

    The database version number is stored in the wp-options table under the option name db_version. If you were running 3.4.1, the version number should be 21115.

    Thread Starter edc2012

    (@edc2012)

    11 years, 7 months ago

    Yes that is the number that is in the table

    esmi

    (@esmi)

    11 years, 7 months ago

    Ah – well, that’s not it.

    When you uploaded fresh copies of the core files/folders, did you remove the old versions first? If not, it might be worth giving that a try.

    Thread Starter edc2012

    (@edc2012)

    11 years, 7 months ago

    I’ll try it again, although the last time I uploaded I moved all files except for the wp-content folder to another location, so the folder was virtually empty for the new files to go in.

    esmi

    (@esmi)

    11 years, 7 months ago

    One other suggestion – turn debug on and enable error logging via wp-config.php. I’m not sure if it will help. It really depends at what point WP is falling down but, with luck, it might give us some clues.

    Thread Starter edc2012

    (@edc2012)

    11 years, 7 months ago

    Okay, I have done that. The log file keeps listing these same two errors when I try to log in:

    [06-Sep-2012 23:34:54 UTC] PHP Notice: wp_enqueue_script was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or init hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.) in /home/retro950/public_html/wp-includes/functions.php on line 2748
    [06-Sep-2012 23:34:54 UTC] PHP Notice: wp_enqueue_style was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or init hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.) in /home/retro950/public_html/wp-includes/functions.php on line 2748

    Thread Starter edc2012

    (@edc2012)

    11 years, 7 months ago

    …and this is what is on line 2748

    trigger_error( sprintf( __( ‘%1$s was called incorrectly. %2$s %3$s’ ), $function, $message, $version ) );

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