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[resolved] Unable to log in to dashboard (10 posts)

  1. nightowl71
    Member
    Posted 6 months ago #

    I realize the better information I give, the more likely the problem is to be resolved. I'm an amateur web dabbler that got roped into setting up and acting as admin for a friend's site. This issue has become way over my head, and I've followed all of the suggestions I could find, but no luck yet. Any more info you need from me, please let me know.

    Brief description of the problem:
    I am able to access the wp-login.php login form as I should, but when I enter the correct info and attempt to log in, it results in a browser error. Internet Explorer 11 says "This page can't be displayed", whereas Safari says, it can't display the page because "the server unexpectedly dropped connection".
    Trying to access the admin panel directly results in a redirect to the login page. It follows this behavior for my admin account as well as a test subscriber account I created a while ago. Interestingly, when I registered a new user it logs in correctly.
    This behaviour started between yesterday and a week ago at the longest.

    Please note, the front end of the site appears to be working correctly.

    Unsuccessful steps I have taken to resolve:

    • Enabling cookies, clearing cache and cookies
    • Disabling plugins by renaming the folder through FTP
    • Deactivating Theme by renaming the folder through FTP
    • Deleting wp-login.php and uploading a new one
    • Used phpMyAdmin to reset the password.
    • Checked the siteurl value (it was correct)
    • Made sure it wasn't my firewall, it wasn't as another WP site I admin works fine.
    • Reset all the file permissions to 755, except .htaccess and index.php
    • Manually following the WP update procedure to the most recent version. (it was 3.8, and I updated to 3.8.1)

    During the course of attempting to try these things, my host banned my IP. So I contacted them and they have whitelisted my IP now.

    Other relevant info:
    URL: impacttodayministries.org
    Host: Site 5
    PHP: Version 5.3.27
    System: Linux s2-lax.accountservergroup.com 3.2.45-grsec #1 SMP Thu May 23 08:37:40 CDT 2013 x86_64
    Build Date: Nov 15 2013 14:19:23
    Server API: CGI/FastCGI

    Of an interesting note, when I tried phpMyAdmin (one last time) to reset the password last night, it worked for one log in and I assumed my trouble was over. This morning it is back to it's previous behavior.

    Thank you for any help you can provide.

  2. Pioneer Valley Web Design
    Member
    Posted 6 months ago #

    Why did the ban your ip? Have you checked your local device for issues/malware?

  3. nightowl71
    Member
    Posted 6 months ago #

    I am not sure why it was banned. I would guess that it had to do with multiple failed log in attempts or something similar, coupled with the fact that I am located in Asia.

    I regularly run scans, and recent malware and virus scans have all come up clean. I'm running another to double check at the moment.

    Also, this behavior happens with multiple devices at my home. PC, Mac, and iPad. It is not limited to one device.

  4. Pioneer Valley Web Design
    Member
    Posted 6 months ago #

    Where in Asia? Also. All those devices would use the same ip, yes?

  5. nightowl71
    Member
    Posted 6 months ago #

    Seoul, South Korea.

    That is correct, all of them would be on the same IP.

    I'll be able to check with a different IP tomorrow, and I can report my results then.

  6. nightowl71
    Member
    Posted 6 months ago #

    I have now checked with multiple devices at multiple locations, the behavior remains the same. So that means it's definitely an issue with the install or the server, correct?

  7. Pioneer Valley Web Design
    Member
    Posted 6 months ago #

    the server unexpectedly dropped connection

    and

    I have now checked with multiple devices at multiple locations, the behavior remains the same

    would lead one to think so, but before that assumption is followed through with, I suggest you follow these steps to test your site at default setup, knowing all files are good to go:

    http://codex.wordpress.org/Upgrading_WordPress_-_Extended_Instructions

    We want to remove all WP core files and replace them with known unedited files from a current download. That is all WP files in root (of wp install) except .htaccess and wp-config.php, the two folders wp-admin and wp-includes. Do not touch wp-content at this time.

    Once that is done, test site and all functionality.

    If that does not do it, you should:

    1. Rename the whole plugins folder to old-plugins.
    2. Rename all theme folders to old-theme_folder_name.
    3. Upload a fresh version of twentythirteen or twentyfourteen.
    4. We are now sure that all files are fresh, an unedited theme is in place, & that no plugins are active.
    5. Test site and all functionality.

  8. nightowl71
    Member
    Posted 6 months ago #

    I have now redone all of the steps outlined. The problem is exactly the same. After entering in the correct username and password, it goes to "This page can't be displayed" or a blank white page in the case of an iPad.

    I would also like to point out again, that NEW registered users do not seem to have this problem. It is my older admin account, and my older testing account that cannot log in. Another user I registered to test only 2 days ago CAN log in.

    I'm really not sure what to make of this. Thanks for the help.

  9. Pioneer Valley Web Design
    Member
    Posted 6 months ago #

  10. nightowl71
    Member
    Posted 6 months ago #

    I now have regained access to the site, and have followed instructions and taken steps to harden WordPress.

    Thank you for all of your help, I couldn't have done it without you!

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