WordPress.org

Ready to get started?Download WordPress

Forums

Sucuri Security - Auditing, Malware Scanner and Hardening
[resolved] Unable to load Settings option of the plugin. (8 posts)

  1. die2mrw007
    Member
    Posted 10 months ago #

    Hello,

    We have experienced a strange issue with the plugin where we are unable to access the Settings option provided under the Securi Menu of WordPress dashboard. When we click on "Settings" , the browser just shows the loading behaviour and then there we get a blank page.

    I am hosted on shared hosting environment from StableHost Hosting.

    http://wordpress.org/plugins/sucuri-scanner/

  2. esmi
    Forum Moderator
    Posted 10 months ago #

    Try checking your site's error logs for a related error message. Your hosts should be able to help you in accessing your site's error logs.

  3. die2mrw007
    Member
    Posted 10 months ago #

    There is no error messages on the error log i see from the cPanel of my hosting provider.

  4. Daniel Cid
    Member
    Plugin Author

    Posted 10 months ago #

    Can you try using the latest version of the plugin?

    We fixed so many things lately that I hope your issue would be fixe.

    thanks,

  5. die2mrw007
    Member
    Posted 10 months ago #

    Hello Daniel,

    Sorry I dont know where exactly I should have posted this query. I am talking about the plugin for the premium members which is version: 3.9 and available to download from Sucuri Dashboard. I guess there isnt any update yet as seen.

  6. die2mrw007
    Member
    Posted 10 months ago #

    To confirm, I have shifted the hosting provider to another and still the problem persists. So I guess it is not related with php memory allocation or such.

  7. Daniel Cid
    Member
    Plugin Author

    Posted 10 months ago #

    Ah, so that's another plugin then. Can you login to your Sucuri account and open a ticket on our support page?

    We will help you with the Premium plugin there.

    thanks,

  8. die2mrw007
    Member
    Posted 10 months ago #

    Thank You Daniel. I am heading over there :)

Reply

You must log in to post.

About this Plugin

About this Topic

Tags

No tags yet.