Unable to load Settings option of the plugin.

  • Resolved die2mrw007

    (@die2mrw007)


    10 years, 7 months ago

    Hello,

    We have experienced a strange issue with the plugin where we are unable to access the Settings option provided under the Securi Menu of WordPress dashboard. When we click on “Settings” , the browser just shows the loading behaviour and then there we get a blank page.

    I am hosted on shared hosting environment from StableHost Hosting.

    http://wordpress.org/plugins/sucuri-scanner/

Viewing 7 replies - 1 through 7 (of 7 total)
  • esmi

    (@esmi)

    10 years, 7 months ago

    Try checking your site’s error logs for a related error message. Your hosts should be able to help you in accessing your site’s error logs.

    Thread Starter die2mrw007

    (@die2mrw007)

    10 years, 7 months ago

    There is no error messages on the error log i see from the cPanel of my hosting provider.

    Daniel Cid

    (@ddsucurinet)

    10 years, 7 months ago

    Can you try using the latest version of the plugin?

    We fixed so many things lately that I hope your issue would be fixe.

    thanks,

    Thread Starter die2mrw007

    (@die2mrw007)

    10 years, 7 months ago

    Hello Daniel,

    Sorry I dont know where exactly I should have posted this query. I am talking about the plugin for the premium members which is version: 3.9 and available to download from Sucuri Dashboard. I guess there isnt any update yet as seen.

    Thread Starter die2mrw007

    (@die2mrw007)

    10 years, 7 months ago

    To confirm, I have shifted the hosting provider to another and still the problem persists. So I guess it is not related with php memory allocation or such.

    Daniel Cid

    (@ddsucurinet)

    10 years, 7 months ago

    Ah, so that’s another plugin then. Can you login to your Sucuri account and open a ticket on our support page?

    We will help you with the Premium plugin there.

    thanks,

    Thread Starter die2mrw007

    (@die2mrw007)

    10 years, 7 months ago

    Thank You Daniel. I am heading over there 🙂

Viewing 7 replies - 1 through 7 (of 7 total)
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