Our blog will not forward email to babe@beyondbeautifulbabe.com because the blog is disabled after an editing error.
How can we get the password reset when the email is tied to a non-functioning site?
All we need is a password reset and we can correct the blog editing error.
unable to get password reset because address linked to blog that won't resolve (15 posts)
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hankturner
Posted 1 year ago # -
Posted 1 year ago #The key phrase: not able to get to site. The admin page is broken and it won't recognize my user name
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Posted 1 year ago #Update: I am able to send to the email address babe@beyondbeautifulbabe.com. I am NOT able to use the username of "Beyondbabe"; therefore it won't send me a reset -- it says the username does not exist.
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Please see the links I posted above.
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Posted 1 year ago #I tried loading the database tool but couldn't get past "setup/" command.
Hard to believe months of a blog can go down in flames because we can't get our username back.
IS THERE ANYONE I CAN ACTUALLY SPEAK WITH?
Thank you all for trying. -
IS THERE ANYONE I CAN ACTUALLY SPEAK WITH?
No. This is a volunteer-run forum. And please don't SHOUT.
Your host has to install PhpMyadmin. Try asking them for assistance.
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Posted 1 year ago #I've very sorry. I did not mean to shout. It has been a frustrating day and I feel that WordPress.org is not responsive.
I really meant to have the WordPress folks help me.
My apologies to everyone who took offense of my trouble trying to recoup my username. -
WordPress is free, open source, software, so there is no official support team that you can speak to. These forums are the support.
I do understand your frustration but as you are self-hosting your site, there is only so much we can offer in the way of help. Most hosts offer access to a database management application. PhpMyadmin is the most common, so the chances are that your host offers access to it already via your account management panel.
Drop them a line and see if they can point you in the right direction.
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Posted 1 year ago #Thank you for sharing the nature WordPress. The hard part is that I don't get why it every failed. The username worked this morning and won't work now.
I am not a coder, I'm a writer. If there is no resource for username recovery, I will have to quit WordPress and move to a commercial platform.
Thanks for all of your patience. -
What did you change/do immediately before the site stopped working?
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Posted 1 year ago #Hi, Esmi - this morning, I was on the site with no problems. Then, I added GoogleAnalytics tracking code onto the Page Template (stupid, I know), and uploaded. Then, the site got the error code below:
Parse error: syntax error, unexpected '<' in /home/content/07/6542707/html/wp-content/themes/arras/functions.php on line 71
So, I went to login to my WP admin, but when I put in my u/name it said: "The specified user does not exist."
I have tried every possible configuration, but I can't get WP to see my u/name. Thank you so much for your help.
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The error message suggests that you edited functions.php. Try re-uploading a fresh copy of the Arras theme using FTP (or whatever file management application your host provides).
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Posted 1 year ago #Hi, Esmi - great idea, if I could get into the admin section -- but it won't even see my u/name.
The key is -- WP has to check for my u/name and let me back in. Thank you so much.
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You do not need to login if you are using FTP or a file management application within your hosting account's management panel. See Adding_New_Themes_using_cPanel for an example.
And please stop posting this same problem in new topics. Your duplicated topics will be deleted.
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