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Unable to delete plugin "Configure SMTP" (4 posts)

  1. Faithe76
    Member
    Posted 1 year ago #

    Hello,

    I installed the Configure SMTP plugin onto my multisite installation, and it caused some problems in the admin area - so I needed to remove it. However when I choose to delete all the files - it goes to a blank white page. I tried FTP to remove the file AND directly from my server files, and I am still unable to delete the files. Permission is denied. It says the error occurred in my bin/rm ??

    Any idea?

    Thanks for the help!

    Faithe

  2. flamenco
    Member
    Posted 1 year ago #

    Hi,
    You're on the right track... since bin/rm is in the mix, it sounds like you're doing a delete from FTP.

    I wonder if you need to change permissions on the offending folder and files first. A setting of 777 (basically, writable and deletable by everyone) may help.

    Good luck, D

  3. Faithe76
    Member
    Posted 1 year ago #

    Unfortunately, it will not let me change the file permissions. It's currently set at 755, and won't let me change them from there.

  4. flamenco
    Member
    Posted 1 year ago #

    Sounds like you might be on a Windows server, then? That's the only time I've run into not being able to do much of anything except file uploads with FTP. If that's true, you could ask your host, or read up on file permissions on Windows servers. Definitely way out of my jurisdiction. Good luck.

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