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NextGEN Gallery
[resolved] Unable to Create New Gallery or Upload Images as of v1.9.10 & WP 3.5 (107 posts)

  1. photocrati
    Member
    Plugin Author

    Posted 1 year ago #

    This thread is referring to the issue of unable to create new gallery or unable to successfully upload images to gallery as of v1.9.10/v1.9.11Beta of NextGEN Gallery & WordPress v3.5.x . This thread is NOT referring to the 'Page Refreshes/URI Too Large' error.

    If you are experiencing this error, please detail the below needed information + temp. login information in a Bug Report to us here. Thanks!

    - WordPress up to date?
    - NextGEN up to date? (Did this error begin as of v1.9.10 or v1.9.11Beta?)

    (please confirm the following, with your server host tech) :
    - MySQL up to date (5.2.4)?
    - PHP up to date (5.0)?
    - The mod_rewrite Apache module activated?
    - PHP Safe Mode OFF?

    and if you're willing to share:
    - Who are you hosted with?
    - What theme are you running?
    - Which plugins do you have installed and activated?
    - Does this error still occur if you switch your theme to the WP default, and deactivate all plugins except NextGEN Gallery? (*be sure to clear your browser cache and reload your site after deactivating)

    We will likely have a fix for this in our next upgrade, but to be sure we do - we'll need as much information as possible from those of you who are experiencing this bug.

    *Please do not post unrelated issues in this thread. This thread is specifically for the issue of being unable to create new gallery or upload images to gallery as of v1.9.10 upgrade/v1.9.11Beta & WP 3.5.x.

    Thanks!

    http://wordpress.org/extend/plugins/nextgen-gallery/

  2. BlogKing2
    Member
    Posted 1 year ago #

    sames issue
    wp 3.5.1
    your plugin test says things are OK

    Operating System : Linux (64 Bit)
    Server : Apache
    Memory usage : 54.28 MByte
    MYSQL Version : 5.5.30-log
    SQL Mode : Not set
    PHP Version : 5.2.17
    PHP Safe Mode : Off
    PHP Allow URL fopen : On
    PHP Memory Limit : 128
    PHP Max Upload Size : 32M
    PHP Max Post Size : 32M
    PCRE Backtracking Limit : 500000
    PHP Max Script Execute Time : 30s
    PHP Exif support : Yes ( V1.4 )
    PHP IPTC support : Yes
    PHP XML support : Yes

    Graphic Library

    GD Version : bundled (2.0.34 compatible)
    FreeType Support : Yes
    FreeType Linkage : with freetype
    T1Lib Support : No
    GIF Read Support : Yes
    GIF Create Support : Yes
    JPG Support : Yes
    PNG Support : Yes
    WBMP Support : Yes
    XPM Support : No
    XBM Support : Yes
    JIS-mapped Japanese Font Support : No

  3. BlogKing2
    Member
    Posted 1 year ago #

    Blue host
    Noteworthy theme

  4. photocrati
    Member
    Plugin Author

    Posted 1 year ago #

    - Which plugins do you have installed and activated?
    - Does this error still occur if you switch your theme to the WP default, and deactivate all plugins except NextGEN Gallery? (*be sure to clear your browser cache and reload your site after deactivating)

    If not, please detail all of the above needed information from our original post + temp. login information in a Bug Report to us here. Thanks!

  5. Alex Rabe
    Member
    Posted 1 year ago #

    I suggest to ask also if the user upgrade from a older NGG version or if this happended just on a fresh installation.

  6. BlogKing2
    Member
    Posted 1 year ago #

    theme switch no effect
    new install of Next Gen

  7. BlogKing2
    Member
    Posted 1 year ago #

    add new gallery creates folder on server but nthing show in manage gallery

  8. pcmdinc
    Member
    Posted 1 year ago #

    I would also like to chime in and say that one of my clients is also having issues.

    WordPress 3.5.1
    NextGen 1.9.10
    Photocrati SuperTheme version 2.0
    I disabled all other plugins
    Existing Galleries/WordPress site

    I can confirm that adding new galleries creates a folder on the server but does nothing else. I can also tell you that any changes made to any gallery information don't save. It will say "Update successful" but won't save any changes. Also, I cannot add new images. I get this: "0 picture(s) successfully added." However, I can add images using the default media manager in WordPress.

    Operating System : Linux (64 Bit)
    Server : Apache
    Memory usage : 26.55 MByte
    MYSQL Version : 5.1.56-log
    SQL Mode : Not set
    PHP Version : 5.3.13
    PHP Safe Mode : Off
    PHP Allow URL fopen : On
    PHP Memory Limit : 90
    PHP Max Upload Size : 7M
    PHP Max Post Size : 7M
    PCRE Backtracking Limit : 500000
    PHP Max Script Execute Time : 30s
    PHP Exif support : Yes ( V1.4 )
    PHP IPTC support : Yes
    PHP XML support : Yes
    Graphic Library

    GD Version : bundled (2.0.34 compatible)
    FreeType Support : Yes
    FreeType Linkage : with freetype
    T1Lib Support : No
    GIF Read Support : Yes
    GIF Create Support : Yes
    JPEG Support : Yes
    PNG Support : Yes
    WBMP Support : Yes
    XPM Support : Yes
    XBM Support : Yes
    JIS-mapped Japanese Font Support : No

  9. pcmdinc
    Member
    Posted 1 year ago #

    When you stay temp login information would you like me to create an additional user for you in WordPress so you can login to see whats happening? Is this pretty standard?

  10. photocrati
    Member
    Plugin Author

    Posted 1 year ago #

    @Alex Rabe , Thank you, good question!

    @BlogKing2 & @pcmdinc - Please submit a bug report with answers to the questions we listed in original post + let us know which version of NextGEN Gallery you upgraded from or if this was a fresh install of the plugin.

    @pcmdinc - Yes, that will work. We will also likely need FTP login info and access to your MySQL database to check the plugins database tables. Please submit this information through our Bug Report Form

    Thank you!

  11. justinhilles
    Member
    Posted 1 year ago #

    +1
    Cant tell you server specs as its shared hosting, hosted on pair.com, but same exact behavior. Creates folder but does not create a db entry for gallery

    I have installed:

    All in One SEO Pack
    Attachments
    Contact Form 7
    Google Analytics for WordPress
    Google XML Sitemaps
    NextGEN Gallery :-)
    Simple 301 Redirects
    Wp-Testimonials

    Custom Theme

    Just upgraded to 3.51 and NG 1.9.10

    Havent been able to create a gallery since

  12. pcmdinc
    Member
    Posted 1 year ago #

    I should add that I'm using Dreamhost

  13. justinhilles
    Member
    Posted 1 year ago #

    Does anyone know the latest version that will work?

  14. semidivine
    Member
    Posted 1 year ago #

    Yes can we download an earlier version that works while you are working on bug-fixing this?

  15. welchtima
    Member
    Posted 1 year ago #

    Hi Photocrati

    Experiencing issues with Gallery and uploads as well. I deactivated the Flash based upload in Add Gallery / Images, and this enabled me to upload images into a newly created Gallery. However:

    - Thumbnails are not created in the Dashboard or within a post (see the behaviour on our site at the bottom of this post http://thirdottawa.com/klondike-derby-2013-2/

    - Older Galleries and Albums continue to function properly. This ONLY occurs with new Galleries

    - Cannot drag-and-drop a Gallery into an Album on the Album page of the plugin tool

    - Linking to the Gallery from a post causes the gallery to reindex to the top of the page every time I try to advance an image, so have to scroll down the page to see the image

    - WordPress : 3.5
    - NextGEN up to date? v1.9.10, issue began at upgrade from older version

    - thirdottawa.com
    - MySQL 5.1.66-cll
    - PHP 5.3.16
    - Apache 2.2.22
    - The mod_rewrite Apache module activated? uncertain but unchanged from previous NextGEN version
    - PHP Safe Mode OFF? uncertain but unchanged from previous NextGEN version

    and if you're willing to share:
    - Who are you hosted with? fastwebsites.com
    - What theme are you running? Admired
    - Which plugins do you have installed and activated?
    -- Akismet 2.5.7
    -- Category Shortcode 1.3
    -- Geotag 2.1
    -- NextGen Gallery 1.9.10
    -- TinyMCE Advanced 3.5.8
    -- User Role Editor 3.9

  16. pcuenin
    Member
    Posted 1 year ago #

    Just put in a bug report. Any estimate on when a fix for this will be available?
    Thanks
    Paul

  17. justinhilles
    Member
    Posted 1 year ago #

    Guys, 1.9.8 works. You can svn checkout here: http://plugins.svn.wordpress.org/nextgen-gallery/tags/1.9.8/

  18. photocrati
    Member
    Plugin Author

    Posted 1 year ago #

    If you all could please submit this information (answers to our list of questions in original post) to us + let us know which version of NextGEN Gallery you upgraded from or if this was a fresh install of the plugin, in a bug report here. Please also include temporary login information so we can check your site and database tables (we are unable to replicate this error on our end, this is why we ask - please do not post those login details here in the forum).

    Thanks! The sooner we are able to gather information of what is causing this to happen, the sooner we can provide a solution in the next upgrade! :)

  19. justinhilles
    Member
    Posted 1 year ago #

    I supplied you all the information i could on my server, its hosted at pair.com. 1 thing i did notice when i did the initial upgrade to 1.9.10, it DID NOT ask me to upgrade the db, when i installed 1.9.8 i DID ask me to do a database upgrade.

    Hell no im not gonna let you poke around a live site, but if you give me an Email, Dropbox, FTP or SSH login, i can pack up the current site with database and send it to you, i can see if i can find an old broken version also. That should help

  20. csborgman
    Member
    Posted 1 year ago #

    I am having this problem on my other sites where I have updated WP, updated NGG, and use different themes and plugins.

    So... I created a new WPMU install on a new sub-domain and downloaded/activated new NGG plugin. No other themes, no other plugins... and it works fine. I then created a new site (from the MU install) and had no problems creating galleries and uploading files, even drag n drop works. (Was having problems with that too on the other sites.)

    I'll start adding plugins and themes and see what happens.

  21. csborgman
    Member
    Posted 1 year ago #

    Add new gallery/uploading new images in WPMU site still working good with these plugins and themes active/tested.

    Working:
    NextGEN Gallery v1.9.10
    Justified Image Grid v1.4.4
    LayerSlider WP v3.6.0
    WPBakery Visual Composer v3.5

    Twenty Twelve v1.1
    Responsive v1.8.9.3
    Origami v1.4.4

    I've not changed ANY settings in NGG.

    I was using Catalyst/Dynamik when I had problems, anyone else using this framework and having problems? -Chris

  22. csborgman
    Member
    Posted 1 year ago #

    Add new gallery/uploading new images in WPMU site still working good with these plugins and themes active/tested.

    Give me an email address and I'll add you as an admin user on the site with issues.

    Working:
    NextGEN Gallery v1.9.10
    Justified Image Grid v1.4.4
    LayerSlider WP v3.6.0
    WPBakery Visual Composer v3.5

    Twenty Twelve v1.1
    Responsive v1.8.9.3
    Origami v1.4.4

    I've not changed ANY settings in NGG.

    I was using Catalyst/Dynamik when I had problems, anyone else using this framework and having problems? -Chris

  23. melmo
    Member
    Posted 1 year ago #

    Hi not sure if this is helpful but I just had a similar problem (unable to upload images after upgrade to WordPress 3.5.1). Turned out I'd deregistered the default jquery-ui script in admin and replaced with my own. Commented that out to go back to the default and everything worked fine.

    Best of luck sorting this issue out.

  24. photocrati
    Member
    Plugin Author

    Posted 1 year ago #

    This issue should be resolved in our most recent upgrade v1.9.11 now available for download and install!

  25. pcmdinc
    Member
    Posted 1 year ago #

    The issue still exists after the update over on this side. All other plugins are disabled. I guess I'll have to submit a bug report with our login info.

  26. photocrati
    Member
    Plugin Author

    Posted 1 year ago #

    @pcmdinc - Yes, please provide as much information in your bug report as possible + login information, it will greatly help our developers.

    Thanks!

  27. DvWeiser
    Member
    Posted 1 year ago #

    I'm having this issue as well, although I am new to this plugin so perhaps it's my issue. When I try to add a new gallery it appears to accept it, but never shows up in my list of galleries.

    If I go to import a picture from a directory I see directories listed with the name I gave my new gallery, so something was created, it just doesn't appear in my list.

    Socrates Theme
    Just upgraded to 3.51 and NG 1.9.11

    Operating System : Linux (32 Bit)
    Server : Apache
    Memory usage : 3.41 MByte
    MYSQL Version : 5.0.96-log
    SQL Mode : Not set
    PHP Version : 5.2.17
    PHP Safe Mode : Off
    PHP Allow URL fopen : On
    PHP Memory Limit : 64
    PHP Max Upload Size : 32M
    PHP Max Post Size : 33M
    PCRE Backtracking Limit : 500000
    PHP Max Script Execute Time : 30s
    PHP Exif support : Yes ( V1.4 )
    PHP IPTC support : Yes
    PHP XML support : Yes
    Graphic Library

    GD Version : bundled (2.0.34 compatible)
    FreeType Support : Yes
    FreeType Linkage : with freetype
    T1Lib Support : No
    GIF Read Support : Yes
    GIF Create Support : Yes
    JPG Support : Yes
    PNG Support : Yes
    WBMP Support : Yes
    XPM Support : No
    XBM Support : Yes
    JIS-mapped Japanese Font Support : No

  28. thowi
    Member
    Posted 1 year ago #

    Hello,

    I just did the update to your current version 1.9.12 with WordPress 3.5.1 and just noticed the problem of not being able to create any new galleries.

    I also added a bug report.

  29. photocrati
    Member
    Plugin Author

    Posted 1 year ago #

    @DvWeiser - would you mind upgrading to v1.9.12 and see if that resolves the issue you're experiencing? You might also check with your server host tech support that you have the proper permissions set to your /wp-content directory of 755.

    @thowi - Thank you for sending in your Bug Report. As I mentioned to DvWeiser, you might check in with your server host tech support that you have the proper permissions set to your /wp-content directory of 755 and have them confirm that PHP Safe Mode is turned OFF.

  30. thowi
    Member
    Posted 1 year ago #

    Hi photocrati.
    Yes, permissions are correct and safe mode is off. Just checked both.

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