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NextGEN Gallery
Unable to add gallery to post (24 posts)

  1. kifiko
    Member
    Posted 5 months ago #

    Warning: WP Newbie
    URL: http://www.ccrt.net/

    I've been using NGG successfully for a couple of months. Today I created a new gallery and tried to add it to a post. Please see http://www.ccrt.net/NextGenGallery.jpg for a screenshot.

    Can you tell me what I need to do to fix this?

    Added info - I have been trying to get wp-greet plugin to work. Is it possible i've messed something up? If so, what would be the best way of fixing it w/o losing my existing NGG galleries?

    Kind regards,
    Kathie

    p.s. just updated my NGG plugin to the latest version, 2.0.61, but found no difference in my problem.

    https://wordpress.org/plugins/nextgen-gallery/

  2. Justin J
    Member
    Posted 5 months ago #

    I've been having the same issue been trying my best to find out how to fix it hopefully someone responds with one. I know it's not a Plug In issue I've disabled them all and still hasn't worked..

  3. kifiko
    Member
    Posted 5 months ago #

    Hey Justin
    Great to hear that I'm not alone! Please let me know if you find a solution.

    Have you tried NextCellent Gallery? I'm hesitant to move to it in case I lose all my current NG galleries. However, from the FAQs it sounds like all I need to do is deactivate NG. Will let you know how it goes....

    Kathie

  4. kifiko
    Member
    Posted 5 months ago #

    Okay, so that doesn't work out well at all. I deactivated NG and installed/activated NextCellent. My galleries were okay but no longer displayed on posts where they had been inserted. I was unable to upload images to existing galleries (got an error) and no longer had the option of inserting a gallery into a post.

    Back to Nextgen... Please tell me you've found a solution!

  5. photocrati
    Member
    Plugin Author

    Posted 5 months ago #

    @kifiko - Although not confirmed, there has been one or two reported instances of that plugin compounding issues when switched back and forth.

    Have you checked if there is a conflict with another active plugin?

    - Cais.

  6. kifiko
    Member
    Posted 5 months ago #

    I've inactivated the NextCellent plugin. Assuming I delete it altogether, is there a way to delete/reinstall NextGen Gallery without losing my existing galleries?

    Thanks so much for your willingness to help!
    Kathie

  7. photocrati
    Member
    Plugin Author

    Posted 5 months ago #

    @kifiko - Provided nothing has changed anything in the NextGEN Gallery tables or other entries in the database you should be able to reactivate NextGEN Gallery without issue.

    If you deleted the plugin you may need to manually install via FTP if you are not able to re-install from the Plugin menu.

    - Cais.

  8. kifiko
    Member
    Posted 5 months ago #

    I only wish it were true! My original problem (as seen in initial post in this thread) remains. I am unable to add a gallery to a post.

    K

  9. photocrati
    Member
    Plugin Author

    Posted 5 months ago #

    @kifiko - Did you re-check for conflicts with other active plugins?

    - Cais.

  10. kifiko
    Member
    Posted 5 months ago #

    Is there a recommended way to do this or do i just systematically inactivate the other plugins one by one and test if my problem goes away?

    Kathie

  11. photocrati
    Member
    Plugin Author

    Posted 5 months ago #

    @kifiko - It can be very systematic ... basically deactivate *all* of your plugins. Switch over to a default WordPress Twenty series theme (this is just to take the site to a baseline). Clear all caches. If you were using a caching plugin clear that cache before deactivating it. Clear your browser cache ... or use its "anonymous" functionality (it's more certain if you clear the actual browser cache but that can be a real inconvenience).

    Then, reactivate NextGEN Gallery. Test to see if the functionality is as expected. If so, then it is most likely going to be your theme or one of the plugins that was active. I would probably start with the theme so the site gets back to a closer resemblance of what it looked like prior to testing faster. Check again ...

    Then continue re-activating and testing after each plugin to see if / when the issue re-occurs.

    - Cais.

  12. kifiko
    Member
    Posted 5 months ago #

    Eeeek! This is a live site. People will freak out if it morphs into something unrecognizable (ie. Twenty theme, no plugins). Is there any alternative at all?

    You are just awesome staying with me on this and you have no idea how much I appreciate it!
    Kathie

  13. tizz
    Member
    Posted 5 months ago #

    Is there any alternative at all?

    Yes, do it at night :)

  14. photocrati
    Member
    Plugin Author

    Posted 5 months ago #

    @kifiko - Unfortunately there is not much in the way of alternatives for this type of troubleshooting ... the only other recommendations I have would be to try to do it during "off" hours for your site; or, install a very simply maintenance plugin (one with very few bells and whistles) to activate while you test.

    - Cais.

  15. kifiko
    Member
    Posted 5 months ago #

    This site is aimed at volunteers and those critters keep crazy hours! i.e. the only for-sure downtime is when I'm grabbing my beauty sleep.

    I am getting really nervous about installing plugins! They seem to have such a hard time getting along with each other.
    Would you recommend any particular maintenance plugin?

    I am a relative newbie to WP and am feeling seriously overwhelmed at the moment!

    Kathie

  16. kifiko
    Member
    Posted 4 months ago #

    Justin - have you had any luck resolving this?

  17. Justin J
    Member
    Posted 4 months ago #

    Yes I actually have it appears it did have something to do with a Plug In I used after removing the Plug In it restored back to normal.

  18. kifiko
    Member
    Posted 4 months ago #

    On the off chance that i have the same issue, what plugin did you delete?

  19. Justin J
    Member
    Posted 4 months ago #

    It was a custom one that I bought online that showed author profile information including a photo which is what I figured could mess with Nextgen.

  20. tizz
    Member
    Posted 4 months ago #

    @kifiko IMO, in this way you're wasting your time. The best thing you have to do is the "classic" troubleshooting described by @Cais.
    Each of us has passed at least once through that process and not one has ever died.
    Install a plugin like this and go your way.

  21. kifiko
    Member
    Posted 4 months ago #

    I have FINALLY taken the advice of @Cais. Thanks so much for your patience with me.

    I deactivated all my plugins, switched to the TwentyTwelve theme, cleared my cache and reactivated NGG. Much to my chagrin, the result is still the same. When I try to add an NGG gallery to a post, I still see blank boxes as shown in http://www.ccrt.net/NextGenGallery.jpg

    At this point I would like to re-install Nextgen Gallery but do not want to lose my existing galleries. Is there a way to do this?

    gratefully,
    Kathie

  22. photocrati
    Member
    Plugin Author

    Posted 4 months ago #

    @kifiko - The screenshot, although definitely showing an issue symptom we have seen, appears to also be showing BuddyPress to be still active ... did you try NextGEN Gallery with *all* plugins deactivated?

    - Cais.

  23. kifiko
    Member
    Posted 4 months ago #

    Well aren't you smart! I deleted Buddy Press yesterday as part of a general clean-up, and noticed that my galleries were working properly again. Didn't make the connection till just now. Thanks a huge amount for your help with this.

    Kathie

  24. kopr
    Member
    Posted 4 months ago #

    The same problem after converting domain.NextGEN Gallery can not insert gallery in posts and load media reports error "HTTP Error". Everything is resolved in the PHP settings on hosting. I enabled display_errors and everything is OK.

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