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[resolved] Unable to "Ad an Image" after upgrading to 3.1 (11 posts)

  1. laurenpburka
    Member
    Posted 3 years ago #

    Until now, I'd never had a problem with a WP upgrade breaking something. Alas, my string of good luck has ended.

    After I upgraded to 3.1, the row of buttons by Upload/Insert on the New Post screen have become inactive. I can mouse over them, but clicking on them does not allow me to "Ad an Image" or anything similar.

    I don't think it's a theme problem because it's in the admin interface. Does anyone have a fix or a trouble-shooting suggestion?

  2. laurenpburka
    Member
    Posted 3 years ago #

    P.S. I have this problem on two different Macs using different versions of FF, so I don't think it's a reload cache issue.

  3. esmi
    Forum Moderator
    Posted 3 years ago #

  4. laurenpburka
    Member
    Posted 3 years ago #

    Esmi,

    I didn't think it was necessary to say that I've already read that document (and the sticky at the top of the group about upload problems). I'll do that here.

    Has anyone else experienced this problem, and if so, what was the solution?

  5. markjohnston
    Member
    Posted 3 years ago #

    I am in the exact same boat. been posting images for well over a year, and now...can't do it.

    "upgraded" to 3.1, and can't believe this would happen. seems like something this important to blogging would have been tested.

    the stickied article is from like wp 2.6 or something, so not a lot of help. searching has brought no help - just complicated stuff I don't understand.

    seems like this is something that could cause simpletons like myself to take our blogs elsewhere.

    anyone have a fix?

  6. laurenpburka
    Member
    Posted 3 years ago #

    Markjohnston,

    I agree that it's frustrating getting unhelpful answers, but threatening to take your business elsewhere is a rude thing to do given that you aren't paying for the service. I'd like to see a solution to this issue, so please refrain from irritating the volunteers.

  7. markjohnston
    Member
    Posted 3 years ago #

    I'm simply stating my feelings and what I think will happen to users like myself. I didn't mean to "irritate" anyone or to come off as rude, nor do I think I was.

    when people work hard on something (as they do on WP), I'm sure they'd like it as close to perfect as possible. an update that doesn't allow you to put pictures on a blog is a long way from that. if I was working on this project, that's the sort of thing I'd like to know about.

  8. esmi
    Forum Moderator
    Posted 3 years ago #

    @markjohnston:

    seems like something this important to blogging would have been tested.

    It was but it is also feasibly impossible to test against every single theme/plugin combination. There are over 800 themes and 8,000 plugins on wordpress.org alone. You do the maths.

    the stickied article is from like wp 2.6

    No - the master list topic is only a few weeks old and is directly relevant to 3.1.

    just complicated stuff I don't understand

    Perhaps you need to hire a professional. Try http://jobs.wordpress.net/

    an update that doesn't allow you to put pictures on a blog is a long way from that.

    It works just fine on my 12 or so 3.1 sites. And on thousands of others. Therefore, it follows that your issue(s) is site specific and, ultimately, only you can find the cause.

  9. esmi
    Forum Moderator
    Posted 3 years ago #

    @laurenpburka: Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Ten theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress.

    - increasing the memory available to PHP:
    http://wordpress.org/support/topic/253495#post-1017842

  10. laurenpburka
    Member
    Posted 3 years ago #

    Since I didn't find anything myself, I concluded this was a case not so much of WordPress being broken, but that I can't trouble-shoot anything when I have a migraine. Since I have chronic daily migraines, I found someone who didn't have them. He turned up the problem using the debugging list.

    Thank you for your patience.

  11. benwhitehouse
    Member
    Posted 3 years ago #

    I also had the same problem, The thing that fixed my uploading images was to redefine where the images were being uploaded. Somewhere in the upgrade my setting got messed up. Once I made sure I had permissions to upload the files to the right place, it all worked again.

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