Unable to Activate Plugin and/or Generate Reports

  • Resolved Bryan

    (@bryanshumakergmailcom)


    10 years ago

    Matt, thank you for the amazing plugin (I have used previous versions in the past). However, I am having an issue with my newest setup and have started this new support thread (as requested in another post).

    The basic problem is that I am unable to properly activate the plugin and/or generate reports. Below is the notice I am still receiving in the “reports list” tab. Below that is the list of troubleshooting steps I have taken so far.

    ERROR NOTICE:

    No Pagespeed Reports Found. Google Pagespeed may still be checking your pages. If problems persist, see the following possible solutions: Make sure that you have entered your Google API key on the Options page. Make sure that you have enabled “PageSpeed Insights API” from the Services page of the Google Console. The Google Pagespeed API may be temporarily unavailable.

    INFORMATION & TROUBLESHOOTING STEPS TAKEN:

    -WP 3.8.1 hosted on Dotster.com (Unix Based)

    -version 1.0.3 of the Pagespeed plugin

    -Running PHP 5.3

    -SQL Safe Mode Sttings:

    [SQL]
    ; http://php.net/sql.safe-mode
    sql.safe_mode = Off

    -PHP Safe Mode Settings:

    ; Safe Mode
    ; http://php.net/safe-mode
    safe_mode = Off

    -Disabled all other plugins

    -Created a new Google project

    -Activated the Pagespeed Insights API

    -Did NOT use any referring domain in the API setup

    -Verified that the correct API is entered into the plugin

    -Verified Connectivity to google via the “Reports” tab in the Google API console

    -Google API Method used: “pagespeedonline.pagespeedapi.runpagespeed”

    -Verified that there were NO errors in Google API console

    -Attempted to Run the plugin using all methods (WP Cron, Ajax, and Session Flush)

    -Received a blank page when accessing the /wp-cron.php?doing_wp_cron testing page (I don’t know what that result means)

    -I did NOT install a “Real Cron” as you documented here (http://wpdailybits.com/blog/replace-wordpress-cron-with-real-cron-job/74) because I cannot find any reference to that within my hosting options

    -Verified web version functionality of Pagespeed testing at: https://developers.google.com/speed/pagespeed/insights/

    -Verified a clean htaccess file:

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    # END WordPress

    -After saving settings and choosing “Save Options and Force Recheck All Pages”,I even receive two notices on the reports page as if it is working properly. The first is “Google Pagespeed is running in the background. Progress…”(However I do not actually see a progress bar), and the second is “Google Pagespeed has finished checking pagespeed scores. Refresh to see new results”. After clicking to refresh, it just goes back to the original error.

    MY GUESSES:

    -Possible an issue with displaying the progress bar, and therefore interfering with the display of the reports?

    -Possible an issue with the data from google being correctly processed into a score & chart format?

    -Possible issue with my host provider that I have not thought of yet?

    ANY IDEAS?

    https://wordpress.org/plugins/google-pagespeed-insights/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Matt Keys

    (@mattkeys)

    10 years ago

    Wow, I am seriously impressed with your thoroughness 🙂

    Do any pages end up in the ‘ignored pages’ section of the plugin after it attempts to check your pages?

    One way to verify that your WP Cron is working is to create a post in wordpress, and schedule it to be posted in the future, 5-10 minutes or so is fine. If the post ends up being published successfully then your WP Cron should be working properly. (details here if needed: http://en.support.wordpress.com/posts/schedule-a-post/).

    If your WP Cron is working, and the “Ignored Pages” section is blank, then I am going to be scratching my head a bit. If this is the case I would be willing to login to your site and take a poke around and see if I can figure out why/where it is failing. If you want to go ahead with that you can send me FTP/WP credentials through my sites contact form here: http://mattkeys.me/about/

    Let me know what you find, and thank you for the thorough report of the problems you are experiencing.

    Thread Starter Bryan

    (@bryanshumakergmailcom)

    10 years ago

    I’m still working on this, but I have a few updates:

    NEW TROUBLESHOOTING STEPS TAKEN:
    -I have updated to WP 3.8.2

    -I have verified that WP Cron works properly (delayed post test)

    -I have verified that there are no ignored posts or pages

    -When clicking “Save Options and Force Recheck All Pages” and go to the reports tab, I now see the progress bar actually moving across as if it is working properly… however it still just sends me back to the original error (setup) notice when it finishes.

    I have sent you login information if you would like to take a look… I’m stumped at the moment

    Plugin Author Matt Keys

    (@mattkeys)

    10 years ago

    I will send you login information if you would like to take a look.

    Yes, if you can provide FTP + WP access that would be ideal.

    Plugin Author Matt Keys

    (@mattkeys)

    10 years ago

    I uninstalled and reinstalled the plugin and afterwards it started working properly.

    It is difficult to say exactly what was wrong that was causing these issues. Before I uninstalled/reinstalled I was logging results manually from core.php and everything looked to be working properly until it tried to save the data to the database.

    If you are able to look at your servers PHP error log you will probably see some errors there which could provide more insights as to what was happening.

    By uninstalling and reinstalling the plugin the extra database tables used by my plugin would have been erased and then recreated, so it is logical to assume that those tables were previously either missing or corrupt in some way.

    Thread Starter Bryan

    (@bryanshumakergmailcom)

    10 years ago

    I’m not sure why reinstalling fixes it now, when it didn’t before. The only thing I could think of is that it was reinstalled again after the WP 3.8.2 update? As a side note, previously I was not able to change the SQL DB prefix in the WP Security plugin, and now I am. I realize that this was an issue with an unrelated plugin, but the core problem may have been the same (accessing or saving properly to the DB).

    If I had to guess, I’d say the fix was reinstalling WP 3.8.2 and then reinstalling the plugin (I had reinstalled the plugin previously, but not again, after reinstalling WP). Also, I never rebuilt or changed my DB in this testing process, so I doubt the issue was with my host or the initial DB setup (since it never changed).

    At any rate, thank you again for all the help! Everything is working perfectly now… and thanks for the awesome plugin!

    TobiasPe

    (@tobiaspe)

    9 years, 6 months ago

    Hello!

    For me the Pagespeed Plugin is not working. In APIs Console there is traffic, but the progress bar in pagespeed plugin won’t move. My webseite adfreak

    Would you help me? May I send you my FTP / WP data?

    best regards
    Tobias

    Plugin Author Matt Keys

    (@mattkeys)

    9 years, 6 months ago

    Yes go ahead and send it and I will take a look.

Viewing 7 replies - 1 through 7 (of 7 total)
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