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[resolved] Un-received email for order (5 posts)

  1. Michelle Baker
    Member
    Posted 10 months ago #

    We did not receive and email for an order on 8/23. Yet we have received all other orders. What could be the problem?

  2. WPyogi
    Volunteer Moderator
    Posted 10 months ago #

    Is this an ecommerce question? What plugin are you using?

  3. Michelle Baker
    Member
    Posted 10 months ago #

    WP - E-Commerce.

  4. Robin W
    Member
    Posted 10 months ago #

    occasionally happens - email is never perfect.

    Presuming you've had orders since then - I'd treat it as a one off and ignore unless it happens again.

    If that was the last order, then do some test ones.

    keep an eye on your orders tab in dashboard as well.

    Finally make sure you order sites email is not blacklisted or listed as junk mail in your inbox

  5. Michelle Baker
    Member
    Posted 10 months ago #

    Good advice. We will look at it as a one off. Thanks.

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