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Notify Users E-Mail
[resolved] Two emails instead of one (22 posts)

  1. Erdloch
    Member
    Posted 1 month ago #

    Hi!

    Thanks for your plugin, it works (almost) perfectly.
    The only "problem" I have is that I always receive two email with the same content. Could there be a bug in your plugin? Or is it also possible that there is something wrong with my smtp-server? A few weeks ago (probably before I updated your plugin) it worked well and I only got one email...and when I'm already posting something, I have a little "improvement suggestion": Is it possible to add the field {Author} to the settings?

    Thank you very much!

    https://wordpress.org/plugins/notify-users-e-mail/

  2. Valerio Souza
    Member
    Plugin Author

    Posted 1 month ago #

    Hi Erdloch

    Tips new features use GitHub.
    https://github.com/valeriosouza/notify-users-e-mail/issues?milestone=2&state=open

    It really is strange to receive two e-mails. This always happens on posts? Tested in and comment pages?

    Tests made ​​on various websites, putting many ways and did not happen to me.

    Do yourself a favor, check with your bank on the _options table if there is some other field like notify_users_email name.

    Also check emails registered in the user list and let the Send field to blank.

    Another attempt is to enable and disable the plugin, it makes it all clear tables and return to the default setting.

    Another tip is to delete and install the plugin again.

    Let me know what you did and resolved.

  3. Erdloch
    Member
    Posted 1 month ago #

    Hi!

    I've just noticed that someone else has already posted "my" problem as a bug on GitHub ;)
    I've also tried to reinstall it, but with no effect...

  4. Valerio Souza
    Member
    Plugin Author

    Posted 1 month ago #

    Got to do all the above?

  5. GerDum
    Member
    Posted 4 weeks ago #

    Hi.
    I have the same problem. There are two identical e-mails sent for each new post or new page, only one mail for a new comment. I have followed all the steps suggested by Valerio without result.
    Any suggestion ?
    Thank you for your assistance.

  6. Valerio Souza
    Member
    Plugin Author

    Posted 4 weeks ago #

    I need more information. Where are you staying? Uses SMTP? Uses PHP itself? Which plugins installed?

  7. mzenkner
    Member
    Posted 3 weeks ago #

    Hi Valerio,
    Ditto on the compliments on your plugin. It is extremely simple to use, and works brilliantly. My only issue is with duplicate emails being sent to users when I do a post.
    Was there any feedback or fixes for this?

  8. Valerio Souza
    Member
    Plugin Author

    Posted 3 weeks ago #

    As already asked and even then no one could answer.

    I need the list of installed plugins, hosting server using SMTP and use or transmission of WordPress itself.

    I made several tests and none occurred this problem. I need to know more about the way they use to understand the problem.

  9. mzenkner
    Member
    Posted 3 weeks ago #

    Hi Valerio, (and anyone else reading this post)
    I think I might have figured out what is causing the double emails. In my case (and this is kind of stupid from my side), the people who I was using as the test group were all editors of the blogs I manage, and the reason that they were all getting two emails was because one was the default WP notification email that they were already set up to receive, and the second was the one being sent by the "notify users" plugin.
    When I went out and looked at other people's accounts who were only subscribers, they had only received the one email from Notify Users.
    Perhaps, Erdloch this might be the same issue you're having.
    Just wanted to share that.

  10. Valerio Souza
    Member
    Plugin Author

    Posted 3 weeks ago #

    Can be connected to something that is. It is also the case if the user is already registered, nacessita not fill the first field, repeating his email.

  11. mzenkner
    Member
    Posted 3 weeks ago #

    Hi,
    I spoke prematurely. My last comment doesn't fix the issue, as all email addresses are still receiving 2 copies of the email.
    I checked with the hosting provider, and confirmed that we use the PHP email function and that we don't have a limit on how many emails we send per hour. Below are all the tests that I have done to make sure that I have covered everything before I bothered you again.

    1. I deactivated and reactivated the plugin.
    2. I deleted and downloaded the plugin again.
    3. Also, I have not added any additional emails to "Sent to" field on the top, but am only sending to registered users of the blog.
    4. I did check the database and I found a notify_users_email and notify_users_email_version in the option_name column. Is there a value I should set in the option_value column for one or both of these that will fix the problem?
  12. Valerio Souza
    Member
    Plugin Author

    Posted 3 weeks ago #

    Send the data from the two fields. Hide the emails and private data.

  13. mzenkner
    Member
    Posted 3 weeks ago #

    a:8:{s:7:"send_to";s:0:"";s:13:"send_to_users";a:1:{i:0;s:11:"contributor";}s:12:"subject_post";s:44:"New post published at The Informer on {date}";s:9:"body_post";s:57:"A new post {title} - {link} has been published on {date}.";s:12:"subject_page";s:44:"New page published at The Informer on {date}";s:9:"body_page";s:57:"A new page {title} - {link} has been published on {date}.";s:15:"subject_comment";s:47:"New comment published at The Informer on {date}";s:12:"body_comment";s:50:"A new comment {link} has been published on {date}.";}

    3.0.1

  14. mzenkner
    Member
    Posted 3 weeks ago #

    Hi Valerio,
    Were you able to figure out what was causing the problem?

  15. Valerio Souza
    Member
    Plugin Author

    Posted 3 weeks ago #

    I'm in a tight period with many jobs, in addition to working on version 4.0, we are analyzing the possibility of launching a slipstream version 4.0 or
    So far could not find any error that could cause this problem.
    Can you give me admin access? If yes let me know the email alert which is on github
    https://github.com/valeriosouza/

  16. Claudio Sanches
    Member
    Plugin Contributor

    Posted 3 weeks ago #

    I'll investigate what is causing this.

  17. mzenkner
    Member
    Posted 3 weeks ago #

    Thank you Valerio and Claudio

  18. Valerio Souza
    Member
    Plugin Author

    Posted 2 weeks ago #

    Error resolved in version 3.1.0

  19. mzenkner
    Member
    Posted 2 weeks ago #

    Thanks for fixing that Valerio. It seems to be working well so far. Will keep you posted. Have a great day.

  20. Valerio Souza
    Member
    Plugin Author

    Posted 2 weeks ago #

    Want to keep up with the latest news from this plugin? Follow Twitter @valeriooficial and @claudiosmweb and the hashtag #notifyuserswp.

  21. mzenkner
    Member
    Posted 2 weeks ago #

    Will do. One more question. Is there a way to disable comment and new page notification, and only have the plugin work for new post notification?

  22. Valerio Souza
    Member
    Plugin Author

    Posted 2 weeks ago #

    According to the forum rules, open a new topic.

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