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1. dtownend
   Member
   Posted 7 months ago #

   I am having problems getting my header image to display. I have read a number of the posts that are related to this issue but none seems to answer my problem. I could FTP the images to theme/header/images and rename to be the same as default files but this seems to me to be a hack when I have probably got some other thing wrong in the first place. It also does not add to my understanding as I am a new user just getting to grips with wp.

   My first problem was that wp was failing when I tried to upload a custom header .jpg file. I was getting the error message
   Unable to create directory /filer/1/en-www/8XA4YAKKYNLSDDJF/www.turkhead.com/wp-content/uploads.
   My host says this is due to php running in safe mode on the server.

   I then manually created the directory wp-content/uploads via FTP

   Then using the header page under the Appearance tab tried to upload the required file, wordpress brings up the crop screen to resize to 1000x288 but then returns a blank screen.

   The image is being uploaded into media but I can not select it to be used as a header image. I can see the image files in the wp-content/uploads directory.

   Also the standard uploaded images in the theme do not show in my media library so can not be deleted as per my understanding from some of the posts regarding these problems.
   For what its worth my website is although I have not yet been able to get the headers to work so its a work in progress.
   Any help gratefully accepted.

2. esmi
   Theme Diva & Forum Moderator
   Posted 7 months ago #

   Delete the directory that you created manually. Then try changing the permissions on the wp-content directory to 766. If you still have problems, try 767, 775 or 777. Once your uploads are working, change the permissions on wp-content back to 755 again and check that everything still works OK.
   http://codex.wordpress.org/Changing_File_Permissions

3. dtownend
   Member
   Posted 7 months ago #

   I have deleted the manually created uploads directory and its files and changed the wp-contents directory permissions to 766.
   I seem to have lost the twenty eleven theme despite it still being there in the directory structure. The home page will also not load in a separate browser.
   I have also deleted the files from the media section and all links to pictures from pages but still seem to have a problem.

4. dtownend
   Member
   Posted 7 months ago #

   Hi Esmi
   I have now got the twenty eleven back by changing the directory attributes to 777. However when I try to upload the header get the error message

   The uploaded file could not be moved to /filer/1/en-www/8XA4YAKKYNLSDDJF/www.turkhead.com/wp-content/uploads.

   However the website now loads on the other browser.

5. esmi
   Theme Diva & Forum Moderator
   Posted 7 months ago #

   Ask your hosts if there is a folder ownership issue on the wp-content folder or its sub-folders.

6. dtownend
   Member
   Posted 7 months ago #

   Hi
   After chasing my host provider the only answers I have got are:

   1.We do have many users who are running wordpress based blogs on our hosting platform.
   I would guide you to http://codex.wordpress.org/Installing_WordPress.

   2.(Call Transferred) Eclipse runs PHP Safemode ON
   which basically removes PHP's ability to write files to the FTP space in our setup
   If possible configure WordPress to use FTP and manually upload data via FTP

   As I used the link in 1 above to guide me when setting up originally this did not seem helpful. After responding to them I got the second answer after four days. This also does not seem helpful to me as it removes all ability to use wordpress functionality to upload images, also I do not see how they are referenced by wordpress as when just ftping an image into a directory it does not seem to get included in the wordpress lists.. Can anyone shed any light on this as at present I have only two options, give up wordpress of change hosting provider.

7. dtownend
   Member
   Posted 6 months ago #

   Hi

   I have now got my host to resolve the permissions issue so I can upload images.

   I still think its odd as all images just load into wp-content/uploads. From the documentation I would have expected sub directories (I suspect these are suppressed by my host not allowing php to create new directories).

   I have accepted that this is the best I can get until I understand some more by learning more over time.

   Thanks Esmi for your help, its really appreciated especially when knowledgeable user such as yourself take the trouble to help beginners with what must seem to you to be an obvious solution.

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