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iThemes Security (formerly Better WP Security)
[resolved] Trouble Whitelisting IPs (3 posts)

  1. offthebenchbaseball
    Member
    Posted 3 months ago #

    Help!

    I recently downloaded and installed Ithemes security but I'm having trouble whitelisting IPs. I am unable to log in to my site from my phone and every time i try i get an email saying that an unknown IP is trying to get in. It prompts me to click a link to allow that IP but when I do and add it to the Lockout White List and then save, the problem persists.

    Additionally, my co-admin gave me his IP so I could add it to the whitelist but when i did that, he was still unable to log in. when he attempted, however, i got no email notifying me that he even tried to log in to the site.

    It seems like the IPs saved in the lockout whitelist aren't working and I'm unable to find any information regarding what to do.

    Any help wold be appreciated.

    thanx

    https://wordpress.org/plugins/better-wp-security/

  2. iThemes Support
    Member
    Plugin Author

    Posted 3 months ago #

    This has been fixed in 4.2.4

  3. offthebenchbaseball
    Member
    Posted 3 months ago #

    I am running version 4.2.4 and I am still having the above problem.

    Thank you for any additional help

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