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[resolved] trouble retrieving payment receipt. (12 posts)

  1. lornalily
    Posted 1 year ago #

    Hello Pippin,

    Hoping you can tell me why I got this error message on my congratulations page, which shows after a successful purchase, in EDD that says - Sorry, trouble retrieving payment receipt.

    This below, is a bit of the html code on the congratulations page where the receipt code is pasted below it.

    Just enter <span style=”color: #ff00ff;”>eBook</span> into the referral code section to get 10% off any purchase for the next 48hours.



    hope you can help, I have doubled up the post, hope you don't mind, just can't believe I'm still stumbling around between paypal and multiple plugin's. Just me I guess.



  2. What version of EDD are you using now?

  3. lornalily
    Posted 1 year ago #

    Hi Pippin,

    I was using but I upgraded in response to your question to and it has fixed it. Thanks.

    One other questions, is there anyway to neaten the recipes up so it doesn't have massive spaces between the line on it?

    Thank you :)

  4. Excellent!

    Provide a link to the recipes page and I can answer that :)

  5. lornalily
    Posted 1 year ago #

    Oops I meant receipt page :)

    Here is the link.


    Not sure if you can visit that page unless you buy ...? ;)

    Thanks Lorna

    I have a screen shot of page.
    and a screen shot of html of page if you want me to paste them in?

  6. Can you create a 0.00 product for me to test with?

  7. lornalily
    Posted 1 year ago #

    Sure thing - it's set to 0 now so won't break the bank :)

  8. Great, thanks!

    Add this to your theme's CSS:

    table#edd_purchase_receipt_products li {
        height: auto;
        margin: 0 0 5px;
  9. lornalily
    Posted 1 year ago #

    Thanks Pippin!

    I am not sure where the css is but I will get my cousin to do it.

    Appreciate your help :)


  10. lornalily
    Posted 1 year ago #

    Hey I found the css, (saves waiting months for my cousin :)

    Can I paste the above code anywhere in it ? or do I find the purchase receipt code, (back it up) and then replace it with your code?


  11. Scroll to the bottom and paste it there. Do not replace anything, just add my code to it.

  12. lornalily
    Posted 1 year ago #

    Hey Pippin,

    Thank you very much for resolving this for me :)

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