so I attempted to try to follow your instructions.. to no avail.
here are the first steps of the codex instructions you were kind enough to refer me to, followed by the reason they didn't work for me. Which is mostly due to my ignorance and lack of experience designing websites..
step 1. Backup your database and save the copy off-site.
- the "backup your database" link directs me here:
I've never even heard of cpanel or MySQL and have no idea how to log in to either of them since I've never created accounts with them.
step 2. Login to phpMyAdmin.
This is also a MySQL issue. I've never used/seen one of these. the site says "WordPress stores all of its information in the MySQL database", so I assume one exists, but have no idea how to access it..
I've been running this site myself for upward of 2 years, and have been teaching myself html and css in order to keep it running and updated without having to hire and pay someone to do it for us. our business is still very young and so of course we thought anything we can do ourselves we should do ourselves. But there seems to be so many important things I should know and be aware of that I've never even seen or heard of before, such as backing up databases, and creating several accounts to do so. I'm beginning to wonder if I didn't doom us from the start for not having backed our site up and created said accounts immediately after its construction, but like I've expressed.. I had no idea. I have 0 web design experience prior to what I taught myself designing this site, if you think I can be helped, anything you can offer will be greatly appreciated.