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[resolved] Site Stats tracking too many page views unlike 1 week before (35 posts)

  1. Chukwudi Emmanuel Udegbunam
    Member
    Posted 1 year ago #

    About a week ago I had issues with my server overload after which I was told Jetpack was tasking the CPU. I ahd it removed for like 4 days after which I put it back again and deactivated most of the functions which I was really using

    Now the problem is I've noticed that unlike before when the Jetpack stats were like 10 - 20 page views below that of Google Analytics, it has now risen to over 300 page views difference

    Example Google Analytics recorded 135 page views yesterday while Jetpack recorded a whooping 576 page views. I had to upload another tracking script Woopra which gave me 100 page views leaving me with the opinion that the Jetpack tracking system is now flawed.

    Has anyone else experienced this too?

    P.S: I'm currently using Google Page Speed services. Could that have affected the Jetpack stats?

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you try to disable Google PageSpeed, and any plugins that may affect the way pages are cached and served on your site? If you find the culprit, please let me know!

  3. Chukwudi Emmanuel Udegbunam
    Member
    Posted 1 year ago #

    I've done as you suggested and disabled Google page speed. Will let you how things go after midnight.

    I disabled Wp Super cache yesterday and the tracking error persisted. So all that's left is to see if Google page speed is the culprit.

  4. Chukwudi Emmanuel Udegbunam
    Member
    Posted 1 year ago #

    Good morning Jeremy. The stats reporting is back to normal so I guess Google Page Speed is to blame :(

  5. arka1
    Member
    Posted 1 year ago #

    Hi there,

    have you reinstalled Google PageSpeed? I have just installed it myself and my stats have gone all wonky

    TIA

  6. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I am not too familiar with Google PageSpeed, but could you check if it is possible to exclude some of the libraries on your site from being cached?

    If that's possible, you will want to exclude stats.wordpress.com.

  7. arka1
    Member
    Posted 1 year ago #

    That makes the two of us :D
    Anyway, I have sent an email to the Google guys... let's see what they say :)

  8. Chukwudi Emmanuel Udegbunam
    Member
    Posted 1 year ago #

    U just added http://stats.wordpress.com to the List of URLs served without any optimizations (blacklist) section under Configure rewriters. I'll let you guys know how it goes later on

  9. arka1
    Member
    Posted 1 year ago #

    OK, I have done the same... let's see what happens now. I am still waiting to hear from the Google guys.

    Jeremy, I don't know if
    stats.wordpress.com
    is the same as
    http://stats.wordpress.com
    but http:// was added by Google itself.

  10. arka1
    Member
    Posted 1 year ago #

    No... it didn't seem to have worked... I am going to write to the Google people again. Let's see if they come up with something this time.

  11. Chukwudi Emmanuel Udegbunam
    Member
    Posted 1 year ago #

    Confirmed! The problem persists. :(

  12. arka1
    Member
    Posted 1 year ago #

    Let's hope the Google guys come up with something, otherwise we are quite stuck :(

  13. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you let me know your site URL, so I can have a look at how the Stats tracking code now looks like on your site?

    Also, it'd be great if you could let me know when you receive a reply from Google. They might know how to fix this issue.

  14. Chukwudi Emmanuel Udegbunam
    Member
    Posted 1 year ago #

  15. arka1
    Member
    Posted 1 year ago #

    mine is
    autosvezzamento.it
    :)

  16. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @Chukwudi Emmanuel Udegbunam The problem might have another source on your site: I'm not able to access your site's XML-RPC file:
    http://www.patchworkoftips.com/xmlrpc.php

    Jetpack uses this file to communicate with WordPress.com, and right now this connection seems to be broken. Could you check that the file is still there at the root of your WordPress installation?
    If it is, could you deactivate any security plugins that may block access to this file? Lastly, could you try to exclude this page from being cached by Google PageSpeed?

    @arka1 What happens if you exclude the JS file, instead of the whole subdomain?
    http://stats.wordpress.com/e-201329.js

  17. arka1
    Member
    Posted 1 year ago #

    Excluding now and will report tomorrow. :D

  18. Chukwudi Emmanuel Udegbunam
    Member
    Posted 1 year ago #

    @Jeremy: The xmlrpc file is in another folder for organization and security reasons. I will exclude it as well as http://stats.wordpress.com/e-201329.js and see what happens too

  19. Chukwudi Emmanuel Udegbunam
    Member
    Posted 1 year ago #

    Hmmm, looks like I had already excluded the xmlrpc file in Google page speed sometime ago. I'll add the javascript file to that as well and see how things go.

  20. arka1
    Member
    Posted 1 year ago #

    hhhmmmm... it doesn't bode well... I have had about 120 visitors since I started monitoring, but the number of pageviews stands at about 400, when they should be about 260 (give or take).
    In the same time interval Analytics has registered a number of pageviews of about 280 which is way more realistic.

    Cheers.

  21. arka1
    Member
    Posted 1 year ago #

    There again, I am not sure how long it takes for the change to take effect...

  22. arka1
    Member
    Posted 1 year ago #

    Alas, not, it hasn't worked. I still see about 2.7 - 2.9 views per visitor instead of about 2.2.

    No word yet from Google either.

  23. arka1
    Member
    Posted 1 year ago #

    Small update...
    Looking at my jetpack stats from mobile (why has the link gone from the stats I see on my computer? VERY annoying indeed as I don't know how to get them) I have discovered that all the "extra" visits come from the US. I know this because the numbers more or less tally... I used to get something like 20 visits a day from there and now I get 1300... OK, my blog is compelling, but not that much (and it's not in English either :D ).

    I wonder if there is a way to find out the IP addresses of the "fake" visitor/s to see who they actually are.

    Hope this helps.

    PS

    Google's silence is deafening... I fear they are not really interested.

  24. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Although you both added stats.wordpress.com to the list of list of URLs served without any optimizations, it still appears to be prefetched by Google PageSpeed. You can see it by checking your site's source code.

    Is there another way for you to exclude libraries from Google PageSpeed?

    Why has the link gone from the stats I see on my computer? VERY annoying indeed as I don't know how to get them

    I'm not sure I understand the issue here. You should be able to access your stats by going to Jetpack > Site Stats in your dashboard.

  25. arka1
    Member
    Posted 1 year ago #

    Jeremy,

    thanks for that. It is always good when someone is actually responding to your query (unlike Google.. :D)

    In order:

    1) Looking at my source page the only time I find stats.wordpress.com is here:
    <script src="http://stats.wordpress.com/e-201330.js" type="text/javascript"></script>
    Does it mean that is being "optimized" by Google? If it is I wonder whether I should enter that very address in my blacklist instead of
    http://stats.wordpress.com/e-201329.js
    In case the relevant address changes over time or from page to page, I can use wildcards to get them all.
    I am just trying to get as much info as I can so that I can write to Google AGAIN...

    2) [OT] I was referring to the stats I can see from the mobile (the ones with the unique visitors, just to be clear). There used to be a link from the "normal" stats (the ones you see on a computer) to the enhanced ones, but that's gone and I don't know how to get to them from my computer. Every time I have to access them from my mobile. [/OT]

  26. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    In addition to the standard call to the Stats tracking library, you will also notice the following in the site's head:

    <link rel="dns-prefetch" href="//stats.wordpress.com">

    I believe that's what could be causing the problem here.

    There used to be a link from the "normal" stats (the ones you see on a computer) to the enhanced ones, but that's gone and I don't know how to get to them from my computer.

    You can access these stats by clicking on "My Stats", on WordPress.com home page. If you have connected more than one site to your WordPress.com account, you will be able to switch between all these sites thanks to the dropdown at the top of the page.

  27. arka1
    Member
    Posted 1 year ago #

    Hi jeremy,

    I don't seem to have that string in the head...

    Anyway, for experiment's sake I will exclude this address as well
    http://stats.wordpress.com/e-201330.js
    and see what happens...

    Besides, why on earth are all the fake visits from the States??

    [OT]
    thanks for the clarification on where to find the "enhanced" stats. Is it me, or the fact that I have to access them from elsewhere rather daft.
    [/OT]

  28. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I don't seem to have that string in the head...

    I see it in your site's head:
    http://i.wpne.ws/QR1b

    Besides, why on earth are all the fake visits from the States??

    I would guess that these visits are coming from Google servers in the US when they hit your site to refresh the cache. I have asked our Stats experts to have a closer look at the issue, and see if we could detect and exclude these fake visits.

    Is it me, or the fact that I have to access them from elsewhere rather daft.

    We're working on it. :) We're continuously porting new features from WordPress.com over to Jetpack, but we haven't added all the new Stats modules yet.

  29. arka1
    Member
    Posted 1 year ago #

    Hi Jeremy,

    seemingly I can see that string from FF, but not from Safari... No idea why:)

    Anyway, I have tried to block
    http://stats.wordpress.com/*
    but so far no joy at all :(

    Thanks for all your help and I will let you know if Google ever reply to me (I have written again this morning.)

  30. arka1
    Member
    Posted 1 year ago #

    Still no word from Google:(

    Any word from Jetpack?

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