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[resolved] totally locked out after .pdf upload (9 posts)

  1. candacemarymoore
    Member
    Posted 2 years ago #

    Another person created the theme for Civilization Engineering which is hosted through Fatcow. I just took over as admin and uploaded 4 .pdfs into the media file. That was probably my first error. Immediately after I started getting error messages for all the pages except the splash and home page.
    Called Fatcow, and they tried to recover the site from a few days ago. Didn't work. They removed the 4 offending files and still nothing worked and told me to contact you folks.
    Now I can't even gain access at all as admin. The splash and home pages are still viewable but all the other pages show "Error establishing a database connection"
    I spent some time replicating the look of the site through Fatcow's Site Delux thing so the site owner wouldn't go ballistic but I really need some help here.

  2. Pioneer Valley Web Design
    Member
    Posted 2 years ago #

    Unfortunately, your site appears to have been hacked:

    http://sitecheck.sucuri.net/results/civilizationengineering.com/

    Work with this codex FAQ, it's links, and above all remove the possibility that malware on the computer(s) used to access your site as admin (can write to files or db) are not the cause of this ongoing issue.

  3. udaraaka
    Member
    Posted 2 years ago #

    Error establishing a database connection message appears because WordPress cant connect to the database specified in your wp-config.php in your site root. Just make sure that the DB_NAME,DB_USER, DB_PASSWORD, DB_NAME_HOST values are correct. Unfortunately, I can't help you more since I dont have the access to your web hosting account.

  4. candacemarymoore
    Member
    Posted 2 years ago #

    Thank you Seacoast Web Design for your quick reply with correct analysis. An earlier sequence of events regarding this site and its owner point to site sabotage by someone way more tech sophisticated than me.

    If I upload a revised site from Fatcow using their tools and bypass WordPress will it override the broken one?

  5. Pioneer Valley Web Design
    Member
    Posted 2 years ago #

    If I upload a revised site from Fatcow using their tools and bypass WordPress will it override the broken one

    I am not familiar with any Fatcow 'methods' and I do not know what you mean by bypass WP.

    The codex FAQ is what the good folks here recommend in general. The first thing I would do is work with host to lock down site admin access to only yourself, then follow the link info.

  6. candacemarymoore
    Member
    Posted 2 years ago #

    My use of the word 'bypass' was misleading. I apologize - what I meant was if I make a new template using the SiteDelux tool on Fatcow's control panel, and add the content into the pages and then try to publish those pages, will they publish if there are already pages of the same name on the civilization engineering site that have been disabled by the malware?

  7. esmi
    Forum Moderator
    Posted 2 years ago #

  8. Pioneer Valley Web Design
    Member
    Posted 2 years ago #

    You first need to clean the old site. This is often as simple as a re-install of files. Then have them (Fatcow) check if default site is clean. If the database has not been infected, your posts will still be there.

    You need to take the time to read and understand all the info at the link, and if that is beyond your abilities, then you need to consider hiring an expert.

  9. candacemarymoore
    Member
    Posted 2 years ago #

    Thanks everyone. I'll take a shot at following your recommendations on cleaning out the old site but will definitely pass this info onto the site owner. This is obviously not my area of expertise and not what I agreed to when I said I'd manage his posts. I am very appreciative of your assistance.

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