WordPress.org

Ready to get started?Download WordPress

Forums

Google Analytics Dashboard for WP
[resolved] Timezone Incorrect (23 posts)

  1. akahn76
    Member
    Posted 1 year ago #

    Hi - I couldn't find the answer in the forums, sorry if I've missed it.

    The dashboard starts a new day at 8pm EST on my site as if its using the UTC timezone.

    I've tried changing the settings on WP general
    settings but it hasn't made a difference. Even tried resetting the cache but no luck.

    My server time is correct too in case that may effect it.

    Any help would be appreciated, thanks!

    AK

    http://wordpress.org/extend/plugins/google-analytics-dashboard-for-wp/

  2. Alin Marcu
    Member
    Plugin Author

    Posted 1 year ago #

    You are looking in the wrong place, the time zone can only be modified from your Google Analytics account.

  3. akahn76
    Member
    Posted 1 year ago #

    Thanks for the help.

    I removed the authorization and cleared the cache of the plugin. Changed the account info on Google Analytics then reauthorized the WP plugin.

    Unfortunately it still ends the day at 8 pm EST.

    Is there anything else I'm missing? Should I give it a day to reset itself on my google analytics account?

    Also the Analytics account itself has the right timezone/date when I read the information on the google page itself.

    Thanks for your help,

    AK

  4. Alin Marcu
    Member
    Plugin Author

    Posted 1 year ago #

    You are asking on the wrong place, it took me less than a minute to find the answer on Google Support:

    https://support.google.com/analytics/answer/1010249?hl=en

  5. MyGoToOffice
    Member
    Posted 10 months ago #

    Alin, I have this same problem. My time zone settings are correct in WordPress and Analytics (GMT -05:00) Eastern Time. However, GA Dashboard resets at UTC 0:00:00 (8 pm ET).

  6. 702Shooter
    Member
    Posted 10 months ago #

    I'll never understand why I see so many threads marked as resolved when no resolution has been given. :(

    @Alin Marcu,

    Just like the others have said, my settings in Google Analytics are for the correct time zone. Yet, the GA Dashboard plugin shows a 4 hour difference.

  7. Alin Marcu
    Member
    Plugin Author

    Posted 10 months ago #

    @702Shooter please show me an example of no resolution given and topic marked as resolved. I bet you didn't followed the link posted above, https://support.google.com/analytics/answer/1010249?hl=en, which states:

    "Changing the time zone only affects data going forward, and is not applied retroactively. If you change the time zone for an existing view, you may see a flat spot or a spike in your data. This may be caused by the time shift forwards or backwards, respectively. Report data may refer to the old time zone for a short period after you update your settings, until our servers have processed the change."

    And the previous topic, on the same subject, where I was telling that the cache, which is between 30 minutes and two hours may affect the stats and that reports generated by Google Analytics are not in real-time.

    @shoestringwebs when you've made the last change on time zone on your Google Account?

  8. MyGoToOffice
    Member
    Posted 10 months ago #

    I haven't changed the time zone settings in years. It was set correctly when I created the account.

  9. Alin Marcu
    Member
    Plugin Author

    Posted 10 months ago #

    Works fine for me on three websites, it always resets on GMT+2 on both GA UI and GA Dashboard.

    OK, it seems to be a bug on GAPI, look here: Timezone in GA API different from GA Profile settings

    Some users reported that you can fix it by going into your GA account and re-Save the timezone settings.

  10. MyGoToOffice
    Member
    Posted 10 months ago #

    Interesting. I have re-saved and will report back if that solves the problem.

  11. Palmcone
    Member
    Posted 10 months ago #

    EDITED OUT

  12. 702Shooter
    Member
    Posted 10 months ago #

    Sorry about the previou post coming from a different account. Different computer was logged into a coworkers WP account.

    Here is my response again:

    @Alin Marcu

    "@702Shooter please show me an example of no resolution given and topic marked as resolved."

    Um...How about this very thread and the 3 people who have posted about the issue?

    Google Analytics Dashboard for WP
    [resolved] Timezone Incorrect (10 posts)

    A resolution occurs when the problem is actually fixed, not when you post a link which leads to nothing changing.

    "I bet you didn't followed the link posted above,"

    Probably best that you not place any actual wagers on this. Not only did I click the link but I read that page prior to posting here.

    "And the previous topic, on the same subject, where I was telling that the cache, which is between 30 minutes and two hours may affect the stats and that reports generated by Google Analytics are not in real-time."

    This doesn't apply. We are talking about a 4 hour time difference where your plugin is telling me it's 4 hours later than it actually is. I'm not referring to the data but the time.

    You say you have 3 websites it works fine on. Good for you. I have 2 it doesn't and both of those sites have had the correct GA timezone set since day 1.

    All this being said, the most valuable thing you have said is: "Some users reported that you can fix it by going into your GA account and re-Save the timezone settings."

    Like shoestringwebs, I will give this a try and report back. Thank you for the suggestion.

  13. Alin Marcu
    Member
    Plugin Author

    Posted 10 months ago #

    As long as i can't replicate the error and Google documentation states that there is no timezone to set, it will be marked as resolved, because is not an issue generated by my plugin. In this specific case was a bug on GAPI.

    This will always happen when the issue is generated by a third party.

    Please let me know if "resaving" solved the issue.

  14. 702Shooter
    Member
    Posted 10 months ago #

    I completely disagree but if that's how you choose to handle "customer service" then so be it.

    If I take my car to the dealership because it's having a problem and the dealer plugs in their computer then tells me it should be working fine, that doesn't make the issue resolved. If the issue is caused by an aftermarket part I installed then the dealer should know their product well enough to offer a solution that fixes the issue or tell me to remove the incompatible part.

    In this case, the "incompatible part" is the GAPI which is what your plugin is supposed to enhance. You should know the GAPI inside and out and have offered this explanation 2 months ago instead of just finding it today.

  15. esmi
    Forum Moderator
    Posted 10 months ago #

    How exactly do you expect a developer to "fix" something s/he cannot replicate?

  16. 702Shooter
    Member
    Posted 10 months ago #

    "If the issue is caused by an aftermarket part I installed then the dealer should know their product well enough to offer a solution that fixes the issue or tell me to remove the incompatible part."

    By knowing their system and the one they are working with and telling us about the bug the first time the issue is brought to their attention instead of 2 months later.

    If you can't actually fix it, fine. But that doesn't make the issue resolved.

  17. Alin Marcu
    Member
    Plugin Author

    Posted 10 months ago #

    @esmi thank you, like me, you are thinking like a developer.

    @702Shooter as you can see the bug was discovered and confirmed recently, two months ago all was assumed as being a miss configuration on user's side (and believe me this happens on over 90% of cases), as long I and other developers were unable to replicate it. I just want to mention that these plugins are developed and supported on my free time and are provided for free, before telling you that I will not respond anymore on this subject, because I rather write a new piece of code than being caught in an endless dispute.

    By the way, I know for sure that "code is poetry" and I don't really know what car spare parts are ...

  18. 702Shooter
    Member
    Posted 10 months ago #

    The endless dispute is being caused by the fact that you think it's OK to mark something as fixed even though you have no way of fixing it yourself. There is no need to dispute anything here. I know plenty of developers and not one of them would mark anything as resolved unless it was....well...RESOLVED.

    Is this issue resolved? Clearly it is not as the problem continues to exist. If you're not able to resolve it because the fault lies within the GAPI then that's understandable and you should leave the issue open. If/when Google fixes the issue then you could post the resolution thereby making it resolved and tagging it appropriately.

    Nowhere did I imply that you should FIX something that isn't your fault or under your control. However, improperly marking threads as resolved is completely on you.

    Have a nice day.

  19. 702Shooter
    Member
    Posted 10 months ago #

    Odd that you believe the issue to be caused by a GAPI bug. I've just installed a competing GA Dashboard plugin and it's displaying the correct date info.

    Yours is prettier though. Too bad it's not accurate. :(

  20. Alin Marcu
    Member
    Plugin Author

    Posted 10 months ago #

    @shoestringwebs any changes in API/plugin behavior after re-saving the timezone?

  21. MyGoToOffice
    Member
    Posted 10 months ago #

    Thanks for asking. GA Dashboard reset to 09.10.13 at UTC 0:00:00 (8 pm ET).

  22. Alin Marcu
    Member
    Plugin Author

    Posted 10 months ago #

    @shoestringwebs the timezone, as the bug is reported should be UTC-7, yours is UTC, can you tell me if you use an Google Adwords account linked to your Google Analytics account on which you have this issue?

  23. Alin Marcu
    Member
    Plugin Author

    Posted 8 months ago #

    This bug was fixed on GAPI v3, let me know if the stats are properly displayed now, details here: https://developers.google.com/analytics/devguides/config/mgmt/v3/changelog

Topic Closed

This topic has been closed to new replies.

About this Plugin

About this Topic