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Timeout when uploading a large file to the media gallery (5 posts)

  1. CraigBarlow
    Member
    Posted 4 years ago #

    We are having trouble uploading a large file to the media gallery. We are able to upload smaller files. When we upload large files we see the green bars below go across to complete the window, then after a couple minutes a window appears with "Internet Explorer cannot display the webpage". It appears to be a timeout issue, so I created two keys via regedit called KeepAliveTimeout and ServerInfoTimeout with a decimal value of 1200000 (20 minutes) under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\InternetSettings for increasing the default timeout of HTTP connections, but this did not help. Any help would be greatly appreciated.

    Craig

  2. esmi
    Forum Moderator
    Posted 4 years ago #

    The timeout is at the server end - not on your machine. How big is this image file?

  3. CraigBarlow
    Member
    Posted 4 years ago #

    The file is 71M. We plan to upload files that are 200M. The people that support the server where the website resides have increased the timeout to 50 minutes, but say they must reboot the server to allow this change to take place.

  4. esmi
    Forum Moderator
    Posted 4 years ago #

    Good grief! Wouldn't some sort of file server or repository be better?

  5. CraigBarlow
    Member
    Posted 4 years ago #

    We use this website to provide manuals for our customers.

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