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[resolved] thumbnail image not available for some posts (4 posts)

  1. Xcellence IT
    Member
    Posted 1 year ago #

    Hi, We are displaying most popular posts with image thumbnail in the sidebar. While for most of the posts it is working fine, for few it isn't.

    The setting is set to display featured image, and the post I'm referring to.. has the featured image set already. Moreover, GD library is already there otherwise I might have problem for all the thumbnails not just this post.

    Look at the sidebar Most Popular section:

    http://www.jewelsofhappiness.com/why-do-we-want-to-be-happy/ - here it is working fine.

    http://www.jewelsofhappiness.com/jewels-of-wisdom-from-archbishop-desmond-tutu/ - here.. its not working.. however the article has featured image already.

    Any help is highly appreciated. Thanks

    http://wordpress.org/extend/plugins/wordpress-popular-posts/

  2. Héctor Cabrera
    Member
    Plugin Author

    Posted 1 year ago #

    Hi there,

    The problem seems to be related with the image format. Timthumb requires images to be either .jpg, .gif or .png. This image is in .bmp format, which causes the bug. Simply change the image for another under the supported formats and the problem will be gone.

  3. Xcellence IT
    Member
    Posted 1 year ago #

    Thank you, will try this and update you.

  4. Héctor Cabrera
    Member
    Plugin Author

    Posted 1 year ago #

    Since there has been no more responses from you, I'm going to assume that the problem has been resolved. If not, please feel free to mark this topic as unresolved again and make a comment so I can get back here again.

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