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[resolved] There has been an error processing your request (32 posts)

  1. Hope
    Member
    Posted 6 months ago #

    Hi dears,

    I'm having this message when I try to upload a video or a link:
    "There has been an error processing your request"

    What could the problem be? what should I do to fix it?

    Thanks
    Hope

    http://wordpress.org/plugins/buddypress-activity-plus/

  2. Hi there @Hope

    Hope your well today and sorry to hear of the issues your having.

    Which WordPress version are you using?

    Single site or Multisite?

    Could I have a link to your site please?

    Thanks!

    Kind Regards
    Jack.

  3. Hope
    Member
    Posted 6 months ago #

    Hi Jack,

    Thanks for your reply! I'm using WP version 3.7.1, single site.
    Sorry I haven't put my site live yet but here's a snapshot:
    http://postimg.org/image/97ongvznx/

    Hope you can help me in this, thanks a lot.

    Hope

  4. Hope
    Member
    Posted 6 months ago #

    I've just updated to WP version 3.8 & the problem doesn't appear anymore, yuppiii :)

    Thanks for your time
    Hope

  5. Hope
    Member
    Posted 6 months ago #

    This is strange! Sometimes it works & sometimes it doesn't :S what could the reason be?

  6. WPMU DEV
    Member
    Posted 6 months ago #

    Hi Hope,

    I tested it on my test site using latest version of WordPress, BuddyPress & BuddyPress Activity Plus and it worked fine.

    Make sure you are using latest version of BuddyPress and BuddyPress Activity Plus plugins.

    Is it displaying the error message when you try to upload a specific video or a link?

    I just tried to upload the video link http://www.youtube.com/watch?=zIEIvi2MuEk that you have used in attached screenshot and it displayed the same error message that you are getting because the video link doesn't exist.

    Best Regards,

  7. Hope
    Member
    Posted 6 months ago #

    Hi dear,

    I have the last version of WP, BP & BP activity plus. The strange thing is that it works fine on the local installation (the one on my laptop) while it doesn't on the live server that I'm setting (same error: There has been an error processing your request).

    Is there any specific setting that I have to be aware of? The problem is not in the video link, any link doesn't work.. I tried many.

    Thanks a lot.
    Hope

  8. Hope
    Member
    Posted 6 months ago #

    If it's an oEmbeds problem, how can I solve it? :S

  9. WPMU DEV
    Member
    Posted 6 months ago #

    Hi Hope,

    Thank you for your reply.

    There isn't any specific settings for it.

    Can you share me the page link of your site so that i can test it there and troubleshoot it?

    Are you using the same theme and plugins on the live server that you have used on the local installation?

    There can be a theme / plugin conflict. You can check for it by following the instructions displayed in the troubleshooting flowchart on this page
    http://premium.wpmudev.org/manuals/getting-support/

    Regards,

  10. Hope
    Member
    Posted 6 months ago #

    Hi dear,

    Thanks for your support! Yes actually, I'm using the same theme & the same plugins on both the local & the live installation.
    I've even done a fresh installation on the live server with only "Buddypress" & "Buddypress Activity Plus" plugins installed & still the same problem.

    Can I have your email to send you the link & an account to try yourself?

    Thanks a lot
    Hope

  11. WPMU DEV
    Member
    Posted 6 months ago #

    Hi Hope,

    Just send info through our contact form: http://premium.wpmudev.org/contact/
    - Choose "I have a different question"
    - Include my name in the subject "Vinod Dalvi"
    - Include the URL of this post in your message so that I may track this issue better

    Regards,

  12. WPMU DEV
    Member
    Posted 6 months ago #

    Hi Hope,

    Thank you for sending me site details but the site URL that you have provided doesn't work.

    Could you please re send me correct working site URL so that i can help you?

    Regards,

  13. Hope
    Member
    Posted 6 months ago #

    Hi dear,

    Sorry for this :| It was an electricity problem! :S Please try now, it should be working.

    Thanks a lot.
    Hope

  14. Hope
    Member
    Posted 6 months ago #

    Sorry.. We have electricity problem again so the server is down :( I'll let you know when it's back..

  15. Hope
    Member
    Posted 6 months ago #

    Would you please try now? Sorry for this uncontrollable issue!

    Thank you!
    Hope

  16. Ashok
    WPMU DEV Support Staff
    Posted 6 months ago #

    Hi Hope

    Just to let you know, the site is still down.

    Cheers
    Ash

  17. WPMU DEV
    Member
    Posted 6 months ago #

    Hi Hope,

    I rechecked your site and confirmed that the videos are not uploading which are uploading on my test site.

    It seems from the error message that there may be an issue with oEmbeds on your site.

    You will get some information about oEmbeds on the following page:
    http://codex.wordpress.org/Embeds

    Could you please check that oEmbeds work normally on your site without any issue, perhaps by creating a post with a Youtube video in it?

    One other possibility too, could you please check your phpinfo page to see that allow_url_fopen is ON?

    Kind Regards,

  18. Hope
    Member
    Posted 6 months ago #

    Hi dear,

    Thanks for your reply! Actually I already checked the allow_url_fopen and it's ON + When I put a youtube video URL in a post, it remains as a link. Maybe it's an oEmbed issue but if so, what can I do to solve it?

    Thanks for your help
    Hope

  19. Hope
    Member
    Posted 6 months ago #

    and why it works on my local installation while it doesn't on the live server? knowing that the OS on my laptop is Windows 7 while it's Debian on the live server. Does the OS have anything to do with this?

    Thanks
    Hope

  20. WPMU DEV
    Member
    Posted 6 months ago #

    Hi Hope,

    Thank you for your quick reply.

    I don't think there is any problem in OS.

    Can you just try deactivating all plugins and using default WordPress theme like Twenty Twelve?

    If it works doing so try using plugin and theme one by one to know what is causing the issue.

    Regards,

  21. Hope
    Member
    Posted 6 months ago #

    Hi Vinod,

    Actually I only have "Buddypress" & "Buddypress Activity Plus" plugins on the test site I sent you. I didn't install any other plugin.

    I tried other themes including Twenty Twelve but still the same problem :( It cannot be folder permissions issue, right?

    Thanks for your quick reply!
    Hope

  22. WPMU DEV
    Member
    Posted 6 months ago #

    Hi Hope,

    I think this cannot be folder permissions issue.

    Could you please grant me admin credentials on your site so that i can perform more testing there?

    Regards,

  23. Hope
    Member
    Posted 6 months ago #

    Hi dear,

    I gave you admin credentials on the site. Please do your test.

    Thanks
    Hope

  24. WPMU DEV
    Member
    Posted 6 months ago #

    Hi Hope,

    Thank you for granting me admin privileges.

    I tested on your site creating Test Embeds Post having video link and it displays video some time and some time not.

    See the screenshots:
    http://imgur.com/a/9Wjbe

    I think this can be timeout or out of memory issue, try Increasing memory allocated to PHP by following the instructions on this page.

    Also can you please try enabling WP_DEBUG mode and debug logging? To do this, just go to wp-config.php include this:

    define('WP_DEBUG',true);
    define('WP_DEBUG_LOG',true);

    You might already have a line for WP_DEBUG, so just make sure it's set to true. This will create a log file under wp-content/debug.log with detailed information.

    If you'd like to avoid end users seeing error messages, you can include this as well:

    @ini_set('display_errors',0);
    define('WP_DEBUG_DISPLAY', false);

    This will prevent errors from being displayed, but you can still find them in the log file. For information on this, checkout this wpmu.org article.

    Check the javascript console for errors. In Chrome go to "View -> Developer -> Javascript Console" and in Firefox you can go to "Tools -> Web Developer -> Consoleā€

    Let me know what errors if any you are getting!

    Best Regards,

  25. Hope
    Member
    Posted 6 months ago #

    Hi Vinod,

    Thank you very much for your help & support!

    I increased the memory allocated to PHP but still the same issue.

    I enabled the debug mode and got this log file: Debug.log after trying to upload a video, What can you get from it?

    Thanks again
    Hope

  26. WPMU DEV
    Member
    Posted 6 months ago #

    Hi Hope,

    Thank you for sharing the debug log.

    I checked the debug log but didn't find any major error issue in it.

    I think this issue is related with the hosting server as it's working on other server.

    You can test it by creating another WordPress site on the same server and check whether it's having the same issue.

    Regards,

  27. Hope
    Member
    Posted 6 months ago #

    Hi Vinod,

    Thanks for your quick reply!
    I already have 2 installations of wordpress on this server with the same issue! If this issue is caused by the hosting server, what could be the reason behind it depending on your experience? Is it related to security settings for example? What else can I check other than the memory limits which wasn't the problem?

    Thanks a lot
    Hope

  28. WPMU DEV
    Member
    Posted 6 months ago #

    Hi Hope,

    Some hosting providers restrict / filter fetching content from third party websites for security / performance concern.

    There can also be some unknown issues on your server which is causing this issue.

    I suggest you to contact your hosting provider regarding this issue.

    Cheers,
    Vinod Dalvi

  29. Hope
    Member
    Posted 6 months ago #

    Thanks Vinod for your help! It was a DNS issue :S Now everything is ok :)

    Thanks again
    Hope

  30. WPMU DEV
    Member
    Posted 6 months ago #

    Hi Hope,

    You are always welcome.

    Thank you for replying and great to see the issue is fixed.

    Any other issues, we're here to help.

    Cheers,

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