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[resolved] All customization deleted after update (3 posts)

  1. creativasfera
    Member
    Posted 1 year ago #

    I can't believe that after updating the theme with the actualization I lost all the personalization I had made without notice, even those things I did from the admin panel Appearance > Theme Options. Just not serious!

    http://wordpress.org/extend/themes/responsive/

  2. Emil Uzelac
    Theme Review Admin
    Posted 1 year ago #

    Hi creativasfera,

    This will happen with any Theme that doesn't use the Child Theme sorry :(

    Just before we do the update, WordPress will warn us about the deletion and that everything will be lost: http://i.imgur.com/4wtvV.png that would be the notice :(

    I also have this on top of the style.css

    NOTE: DO NOT EDIT THIS FILE, IF YOU DO IT WILL BE OVERWRITTEN BY THE NEXT UPDATE. CREATE CHILD THEME INSTEAD.

    See:

    - http://codex.wordpress.org/Child_Themes
    - http://themeid.com/forum/topic/505/child-theme-example/
    - http://themeid.com/forum/forum/12/responsive-documentation/

    just in case as well.

    Emil

  3. Emil Uzelac
    Theme Review Admin
    Posted 1 year ago #

    Once I red your post above again I realized that one question was left unanswered. Theme Options are saved in MySQL database and unless there was an issue with hosting provider you would not loose them. Now that would be only if there was a domain change, hosting swapping etc.

    Here's what you can try: Get in touch with your host and see if they can roll back the site before the Theme was updated. I'm with DreamHost and this is done pretty easily, many others will have backups in place as well.

    Please let me know if there's anything else :)

    Thanks,
    Emil

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