WordPress.org

Ready to get started?Download WordPress

Forums

Jetpack by WordPress.com
[resolved] The Jetpack does not reactivated after upgrade (19 posts)

  1. armoks
    Member
    Posted 1 year ago #

    I tried to upgrade Jetpack this morning to latest minor update, it upgraded, but then did not get activated. Whatever I did, it was not getting activated... deleted resinstalled, turned off other plugins and everything else, but Jetpack does not budge.

    Although the message given above is that "Plugin has been activated", it actually does not change its state...remains deactivated..

    http://wordpress.org/extend/plugins/jetpack/

  2. Erick Hitter
    Member
    Plugin Author

    Posted 1 year ago #

    Thanks for reporting this problem.

    We just released version 2.0.4, which corrects this error. It should appear in your dashboard shortly, and is available at http://jetpack.me as well.

  3. AMYunus
    Member
    Posted 1 year ago #

    Oh great, I have same issue on http://wordpress.org/support/topic/cannot-activate-jetpack?replies=1

    Thanks. I will wait for the update.

  4. armoks
    Member
    Posted 1 year ago #

    @erick hitter appreciate a quick response and update.. :) will wait for an update..

  5. andyb531
    Member
    Posted 1 year ago #

    I just found the same problem with Jetpack not activating after upgrading WordPress to 3.5. I'll wait for the update, too.

    http://andybrandt531.com

  6. armoks
    Member
    Posted 1 year ago #

    @erick I can confirm that after upgrade to 2.0.4, everything works fine as it is supposed to...
    Thanks
    Arun

  7. andyb531
    Member
    Posted 1 year ago #

    I installed the update and it activated like a charm. Thanks for the quick work.

    Andy

    Frugal Guidance 2: http://andybrandt531.com

  8. buehler
    Member
    Posted 6 months ago #

    I just upgraded to v.2.5 of Jetpack, and I am now getting this behaviour. I click activate, WordPress gives the message that it has been activated. But the plugin itself still says it's inactive, and there's no bright banner asking me to login to wordpress.com. Help. Thanks.

  9. thedeptrecords
    Member
    Posted 6 months ago #

    Same issue here. I upgraded it and now Jetpack is completely gone. When I try to reinstall it I'm getting an error that it already exists but I can't locate it.

    Error: Downloading install package from http://downloads.wordpress.org/plugin/jetpack.2.5.zip…

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /home/content/05/11386805/html/outofnov/wp-content/plugins/jetpack/

    Plugin install failed.

    Would really like the Jetpack plugin back - anyone have any ideas?

    Thanks.

  10. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 6 months ago #

    @buehler @thedeptrecords Could you log in to your site via FTP, delete the existing plugin, and reinstall it manually as explained here:
    http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation

    Let me know if it helps.

  11. buehler
    Member
    Posted 6 months ago #

    Hi Jeremy. Unfortunately deleting and manually uploading the plugin files via FTP did not produce a different result.

    Any other suggestions?

  12. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 6 months ago #

    @buehler Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

  13. buehler
    Member
    Posted 5 months ago #

    http://myglobalview.org Thanks for your help.

  14. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 5 months ago #

    Could you try to switch to one of the default themes for a few minutes, and check if the banner appears?

    if you keep experiencing issues, can you please use Jetpack's Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says "click here to contact Jetpack support."
    4) Fill in the description box and your name and email address.
    5) Click the "Contact Support" button.

    Thanks!

  15. buehler
    Member
    Posted 5 months ago #

    When I moved to the default theme and tried activating, it took me to WordPress.com to activate, but on the redirect back to my dashboard, it asked me to login to my dashboard again, but it wouldn't accept my credentials, or any credentials for our registered users...until I deleted Jetpack via FTP once more, and I could get back in again.

    So I'm not able to get to Jetpack within my dashboard to run the debugger unfortunately.

  16. thedeptrecords
    Member
    Posted 5 months ago #

    @Jeremy Herve - I went into my FTP and deleted the Jetpack from there and then I was able to reinstall without issue.

    Thanks much!

  17. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 5 months ago #

    it took me to WordPress.com to activate, but on the redirect back to my dashboard, it asked me to login to my dashboard again, but it wouldn't accept my credentials, or any credentials for our registered users

    It's worth noting that the Jetpack plugin requires you to connect to a WordPress.com account to be fully activated. It might be what's confusing you here.

    To get started, you will have to create a WordPress.com account here:
    https://en.wordpress.com/signup/?user=1

    If you had previously created an account, but forgot the password, you can request a new password by entering your email address here:
    http://wordpress.com/wp-login.php?action=lostpassword

    Please note that WordPress.com accounts are different from the account you use to administrate your blog. WordPress.com and self-hosted blogs available through WordPress.org are two different entities.
    Please check out the following links to learn the differences.
    http://support.wordpress.com/com-vs-org/
    http://get.wp.com/

  18. buehler
    Member
    Posted 5 months ago #

    Sorry Jeremy, I was not clear in my last response. When I activated the plugin on the default theme, I was taken to WordPress.com and I logged in there successfully (as far as I could tell), and I was redirected after the login back to my dashboard on my site, where I was strangely asked to login again--but could not login with any user registered.

    So again, I have a WordPress.com account and was logged into it just fine when I activated the plugin and it registered itself that I had an account on WordPress.com...but following that confirmation with the reroute back to my dashboard, I was suddenly locked out.

    This sounds pretty clear to me that it is likely an issue either with my server/database or possibly my theme. But it's so wonky I can't tell. On the support forum for my theme, no other users have noted this issue with Jetpack. Perhaps I'm euchred.

  19. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 5 months ago #

    I was redirected after the login back to my dashboard on my site, where I was strangely asked to login again--but could not login with any user registered.

    Alright, I understand now. I'm afraid this is out of my hands, since this login screen is not related to Jetpack.
    If you still cannot log in, I would recommend that you try to reset your password as explained here:
    http://codex.wordpress.org/Resetting_Your_Password

    You might also want to try to deactivate any security plugin that may block you from logging in.

    I hope this helps.

Topic Closed

This topic has been closed to new replies.

About this Plugin

About this Topic