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[resolved] The encryption details specified do not match those previously used with this bl (2 posts)

  1. blaz18
    Member
    Posted 3 years ago #

    The encryption details specified do not match those previously used with this blog. For the plugin to be able to utilise the existing backup data on the online vault, the encryption details must match.

    How do I fix this?

  2. Online Backup
    Member
    Plugin Author

    Posted 3 years ago #

    Hi blaz18,

    It means your blog has previously been backing up to the account you are logging in as. For online backups to the vault, encryption details cannot be changed once they have been set. Think of it like the blog just moved into a new flat/apartment to do its backups. When you come back to do more backups you need the same keys to get back in.

    If you've forgotten the details that were used, or do want to change them, you will need to login to https://wordpress.backup-technology.com/ and request deletion of the blog data that is already there for this blog. Once it is deleted you can logout from the plugin, set new details, and then log back in again.

    We are in the process of making this more clear in the plugin so it should be more clear in subsequent versions.

    Jason.

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