Telus Hosting & Plugin Upgrade Issues

  • imageDESIGN

    (@imagedesign)


    10 years, 5 months ago

    I have a few clients hosted by our local ISP, Telus here in Alberta, Canada. All of these clients are running WordPress, and all of them have the same issue when it comes to upgrading Plugins using the automated upgrade feature:

    An error occurred while updating WordPress Database Backup: Could not remove the old plugin.

    When I view the wp-content/plugins folder after attempting an upgrade, the plugin folder is still there but all files have been deleted – it appears to be an issue with deleting directories.

    I can run a WordPress Update without issue on all of these sites as well without issue (apparently no directory removal is needed)

    I am currently having to manually delete and the re-install each plugin in order to upgrade, which is a huge time sucker. Any ideas on what is causing the issue? I don’t see any problems with folder permissions.

    I believe Telus is using a Windows based hosting environment running PHP, so it is likely related to that, but there technical support is not into troubleshooting apparently.

Viewing 4 replies - 1 through 4 (of 4 total)
  • esmi

    (@esmi)

    10 years, 5 months ago

    Ask the host to check if you have a folder ownership issue.

    Thread Starter imageDESIGN

    (@imagedesign)

    10 years, 5 months ago

    I can SSH into the hosting, and it shows that the files and folders have the same ownership.

    Thread Starter imageDESIGN

    (@imagedesign)

    10 years, 5 months ago

    If it helps, here is the system info reported by Bulletproof Security (host has phpinfo() disabled):

    Website Root URL: http://clientdomain.com
Document Root Path: /services/webpages/m/a/clientdomain.com/public
WP ABSPATH: /services/webpages/m/a/clientdomain.com/public/
Parent Directory: /services/webpages/m/a/clientdomain.com
Host by Address: hosting.megawebservers.com
DNS Name Server: ns2.meganameservers.com
Server Type: Apache
Operating System: Linux
WP Filesystem API Method: direct
Server API: apache2handler - Your Host Server is using DSO
cURL: cURL Extension is Loaded
Zend Engine Version: 2.3.0
Zend Guard/Optimizer: A Zend Extension is Not Loaded
ionCube Loader: ionCube Loader Extension is Not Loaded
Suhosin: Suhosin is Not Installed/Loaded
APC: APC Extension is Not Loaded
eAccelerator: eAccelerator Extension is Not Loaded
XCache: XCache Extension is Loaded but Not Enabled
Varnish: Varnish Extension is Not Loaded
Memcache: Memcache Extension is Not Loaded
Memcached: Memcached Extension is Not Loaded

PHP Version: 5.3.27
PHP Memory Usage: 30.53 MB
WordPress Admin Memory Limit: 256M
WordPress Base Memory Limit: 40M
PHP Actual Configuration Memory Limit:
PHP Max Upload Size: 250000000
PHP Max Post Size: 250000000
PHP Safe Mode: Off
PHP Allow URL fopen: On
PHP Allow URL Include: On
PHP Display Errors: Off
PHP Display Startup Errors: Off
PHP Expose PHP: Off
PHP Register Globals: On
PHP MySQL Allow Persistent Connections: Off
PHP Output Buffering: 0
PHP Max Script Execution Time: 30 Seconds
PHP Magic Quotes GPC: On
PHP open_basedir: not in use
PHP XML Support: Yes
PHP IPTC Support: Yes
PHP Exif Support: Yes
    Thread Starter imageDESIGN

    (@imagedesign)

    10 years, 5 months ago

    Also of note is the fact that I can Delete plugins via the delete button when it is deactivated – so it can delete directories this way, but not through the upgrade function.

Viewing 4 replies - 1 through 4 (of 4 total)
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