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Buddy-bbPress Support Topic
Targetting 2.0 ! (10 posts)

  1. imath
    Member
    Plugin Author

    Posted 11 months ago #

    Lately, i've been working on new features about this plugin. So i built a 2.0-beta1 release and i would be very happy if some of you could test it. It would help me to correct any bug before upgrading the plugin on this repository.

    You can download the 2.0-beta1 release from its github repository, then choose the way to report me bugs that you prefer :

    Here is a brief summary of the features introduced in this next version :

    • No more support for BuddyPress group forums using bbPress 1.x
    • Control the support feature by Forum
    • Email notifications to moderators
    • BuddyPress (1.8+) : a new Group admin tab
    • Bulk edit support topics !
    • A widget to help users ask for support
    • and a way to add custom support statuses

    Before activating the plugin, make sure all the files of the plugin are located in /wp-content/plugins/buddy-bbPress-Support-Topic folder.
    Once activated, you should see the Welcome screen of the plugin that explains in details the new features.

    Thanks for your help ;)

    http://wordpress.org/plugins/buddy-bbpress-support-topic/

  2. solhuebner
    Member
    Posted 11 months ago #

    Great plugin!

    I will try to test it but maybe not before the weekend.

  3. solhuebner
    Member
    Posted 11 months ago #

    I tested the beta 2 and have no problems so far :)

    Is there any way to only allow certain user to post a "support" request?

    It would be great because any user can register but only customer or customer who paid for support can generate a "support" topic.

    PS: Great plugin :)

  4. imath
    Member
    Plugin Author

    Posted 9 months ago #

    thanks for your feedback @solhuebner

    i'll see what i can do about restricting support to certain roles.

  5. Swashata Ghosh
    Member
    Posted 8 months ago #

    Hi,

    It works excellent so far, just the MultiSite issue I opened on your GitHub repository. Also, I was going to ask you, but I guess I found the filter needed to extend status. I am using following code:

    function ipt_kb_support_new_status( $status ) {
    	$status['topic-not-resolved'] = array(
    		'sb-caption'   => __( 'New Request', 'ipt_kb' ),
    		'value'        => 1,
    		'prefix-title' => __( '<span class="glyphicon ipt-icon-info2 bstooltip" title="New Request"></span><span class="sr-only"> [New Request] </span>', 'ipt_kb' ),
    		'admin_class'  => 'waiting'
    	);
    	$status['topic-resolved'] = array(
    		'sb-caption'   => __( 'Resolved', 'ipt_kb' ),
    		'value'        => 2,
    		'prefix-title' => __( '<span class="glyphicon ipt-icon-checkmark-circle bstooltip" title="Resolved"></span><span class="sr-only"> [Resolved] </span>', 'buddy-bbpress-support-topic' ),
    		'admin_class'  => 'approved'
    	);
    	$status['topic-processing'] = array(
    		'sb-caption'   => __( 'Processing', 'ipt_kb' ),
    		'value'        => 3,
    		'prefix-title' => __( '<span class="glyphicon ipt-icon-history bstooltip" title="Processing"></span><span class="sr-only"> [Processing] </span>', 'ipt_kb' ),
    		'admin_class'  => 'waiting'
    	);
    	$status['topic-no-solution'] = array(
    		'sb-caption'   => __( 'No Solution', 'ipt_kb' ),
    		'value'        => 4,
    		'prefix-title' => __( '<span class="glyphicon ipt-icon-cancel-circle bstooltip" title="No Solution"></span><span class="sr-only"> [No Solution] </span>', 'ipt_kb' ),
    		'admin_class'  => 'spam'
    	);
    	return $status;
    }
    if ( class_exists( 'BP_bbP_Support_Topic' ) ) {
    	add_filter( 'bpbbpst_available_support_status', 'ipt_kb_support_new_status' );
    }

    From what I can understand, prefix-title goes before the title, admin-class goes for the dashboard widget and sb-caption goes for the selectbox title. Please correct me if I am wrong.

    Update: I updated the code snippet in case someone else also wants to use it.

  6. imath
    Member
    Plugin Author

    Posted 8 months ago #

    you are right ;) I've seen your issue on github. Currently working on it. There should be a new beta solving this real soon !

    Thanks for your interest in this plugin

  7. rain3r.walt3r
    Member
    Posted 6 months ago #

    Nice progress!

    Would love to see this feature added:

    - Automatically set topics status older than a month to resolved. -

    There is a plugin which already does this (called "BBps Update Status") but it is designed to work only with the old "GetShopped Support Forums" plugin which unfortunately is not actively developed anymore.

    Thanks!

  8. Maeve Lander
    Member
    Posted 5 months ago #

    +1 for @rain3r.walkt3r's suggestion > automatically set topic status older than x months to resolved

  9. Satrya
    Member
    Posted 4 months ago #

    Can't wait for the release. Also, +1 for @rain3r.walkt3r's suggestion too.

  10. solhuebner
    Member
    Posted 3 months ago #

    Thank your for this great plugin!

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