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Tags not saving (7 posts)

  1. antorera
    Member
    Posted 1 year ago #

    On several of our posts, we try to add/change tags, and they don't get saved correctly. They keep defaulting to a set of tags that have nothing to do with the article. For example, the tag "lead", "toilet" or "plumber" will appear after we have saved correct tags on those posts that have nothing to do with lead or toilet.

    In this article on hardwood floors, I have changed the tags many times and saved them. Yet the only tag available for it is "lead".

    On this article on repairing leaky roofs, the only tag is toilet.

    There are more as well.

    Why is this happening on these specific articles and how can I prevent it happening to future posts?

    Thanks.

  2. cmannering
    Member
    Posted 1 year ago #

    I am having the same problem. Editing the post to add tags does, but when you hit to publish or update the tags disappear. It has been going on for about a week.

    I have tried Firefox, IE, Chrome and Safari on more than one computer.

    I have disabled all plug ins one by one and then enabled them one by one. My theme is updated.

    I have no idea what is causing the problem but it is a huge problem for our site.

  3. antorera
    Member
    Posted 1 year ago #

    Any direction on this one? This issue is still not resolved. Thanks.

  4. cmannering
    Member
    Posted 1 year ago #

    We ended up needing a patched upload for our PressPermit plugin.

  5. antorera
    Member
    Posted 1 year ago #

    Was this plugin affecting the tags not saving on certain articles?

  6. cmannering
    Member
    Posted 1 year ago #

    Yes, I deactivated everything and reactivated one by one, for us it was that particular plugin. And the author sent us a patch within a week. Once the patch was implemented all tagging began working again.

  7. antorera
    Member
    Posted 1 year ago #

    Thanks so much for the information!

    How were you able to tell if the tags worked? Our problem is that we add tags, and then they disappear or change to something else arbitrary days later. Some of our plugins are crucial to the site, so we can't keep them disabled that long.

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Tags