SweetCaptcha stopped functioning, can not log in

  • Pieke

    (@pieke)


    11 years, 4 months ago

    Dear forum.
    I posted this in the Dutch forum too but since the English community is bigger I thought I’d post this in both.
    I have been using SweetCaptcha for logging in and for comments. But after the recent update it stopped functioning. I can not access my blog. This is a big problem. I wanted to make a backup this weekend but can not log in, no matter what I do.

    Can anyone help? Since I can’t access the blog I can not remove the plugin either… I hope to hear from someone who knows what I can do. Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Pieke

    (@pieke)

    11 years, 4 months ago

    Dear forum.
    I renamed the Sweetcaptcha folder via FTP and could then log in.
    I noticed there was yet another update for SweetCaptcha and installed this.
    And now: I can use it again and log in. I am glad this helped and hope it may help someone else.

    Sweet Captcha

    (@sweetcaptcha)

    11 years, 4 months ago

    Dear Pieke,

    Sorry for the delay in our response, yes, first thing to do whenever
    you are locked out from your site(by any plugin bug), is to connect
    via FTP and delete this plugin folder.

    For all our Sweet Users:
    1. Please make sure you have the latest SweetCaptcha version installed.
    2. You can always reach to our support at:
    support@SweetCaptcha.com

    [ Ad copy removed ]

    Have a great week!
    Ian(SweetCaptcha WordPress Support Team)

Viewing 2 replies - 1 through 2 (of 2 total)
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