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Support terrible, growing too big too fast (5 posts)

1 star
  1. Scott
    Member
    Posted 11 months ago #

    I purchased a Standard themes package from Woo and was charged $125. However, I cannot access themes on Woo's site, nor have I received any message from Woo confirming my purchase or for any other reason.

    Payment glitches happen - I can understand that. But after sending Woo SEVEN messages in the five days after my purchase, I have received NO response. Not an automated message, nothing. Know that you cannot gain access to Woo's Help forums or paid staff until Woo recognizes your purchase. Woo also offers no phone contacts. So in my case, I am limited to sending pre-sale messages, which are going unanswered.

    Too big, too fast, I suppose. The support is a huge issue for me, so I will no longer purchasing any Woo products. I sincerely hope that they at least refund my payment.

  2. ryanr14
    Member
    Posted 11 months ago #

    Hey Scott,

    Can you try emailing us directly, it looks like we're not receiving your messages nor are you receiving ours.

    help[at]woothemes.com

    Let me know once that is sent, I'll search for it ASAP.

  3. Scott
    Member
    Posted 11 months ago #

    Thanks for the prompt response Ryan. Just sent an e-mail to help@woothemes.com. Did you receive it?

  4. ryanr14
    Member
    Posted 11 months ago #

    I've found it and am replying, thanks!

  5. DGLauren
    Member
    Posted 9 months ago #

    Scott ~ If your issues were resolved and you were pleased with their response once your connections were made, I do hope you'll return to this review and update it. In trying to make decisions about a site I am building (my first), reviews of plugins are pretty important.

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