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Gallery
Support not good (6 posts)

1 star
  1. Biblo47
    Member
    Posted 12 months ago #

    Can't get an answer after a week of waiting, complaining here seems to be the only hope.
    Gallery displays thumbs on the page perfect in Chrome, Firefox and Safari. But, in IE8 the thumbs are crammed in a single row. I have the row setting at 0 but IE8 puts them all in the first row, if I change to say 2, IE8 displays 2 per row but they are still the same width as they were when they were a single row and look stupid. Check out here http://www.adimage.net.au/illustrations/

  2. Can't get an answer after a week of waiting, complaining here seems to be the only hope.

    It really isn't. That's the equivalent of "Support me or I'll 1 star your software" which aside from not being effective isn't very nice.

    http://wordpress.org/support/topic/thumbs-in-ie8?replies=2

    I'll reply back to your actual support topic.

  3. Biblo47
    Member
    Posted 12 months ago #

    Isn't support part of a product?

  4. Isn't support part of a product?

    It's always optional here and plugin authors are under no obligation to support their code at all. Of course it's nice when they do but like everything here it's 100% volunteer driven.

    Also please be aware that you're a user of the author's code and not that authors customer. It's a totally different relationship and your free use of the (also free) plugin doesn't obligate the author in anyway.

  5. Biblo47
    Member
    Posted 11 months ago #

    Ok,if that's their attitude I'm quite happy for the moderator to remove my review and I'll use another plug-in. Of course I won't buy the Pro version of this plug-in (the reason they provide a free version)

  6. bestwebsoft
    Member
    Plugin Author

    Posted 11 months ago #

    Hello Biblo47,

    We always answer our users. Maybe if you wrote us on our email, our response letter come to your spam folder.
    Please contact our support http://support.bestwebsoft.com/
    so that will not happen again.
    Your page has another plugin. We need the link to a page with our plugin, so that we could analyze the problem.

    Kind regards,
    Support Team
    [sig moderated as per the Forum Rules]

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