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s2Member Framework (Member Roles, Capabilities, Membership, PayPal Members)
Support is Horrible if not non-existant. (3 posts)

1 star
  1. schotttaylor
    Member
    Posted 1 year ago #

    I have been trying to fix an issue for more than a week with at best responses that are curt and "why are are bothering me with this" in nature.

    s2member gets 2 thumbs down from me.

  2. WebSharks
    Member
    Plugin Author

    Posted 1 year ago #

    See: s2Member® » Support Policy

    Support for Products by s2Member® is available only through our Customer Support Forum. Our customer support representatives are available Monday through Friday; excluding all major holidays. Our Customer Support Forum can be accessed through your account at s2Member.com. We also have a forum for Pre-Sale Questions.

    We ask that you submit all pre-sale and/or technical support questions through the appropriate forum at s2Member.com. An s2Member® support representative will gladly address your question/concern within 24-48 hours.

  3. Nina@easyenglish.us.com
    Member
    Posted 1 year ago #

    I've also been trying to fix an issue with S2 Member for over a week. I was directed to the free S2Member Forum, but the one person who responded only thanked me for bringing up the issue -- She didn't give any instruction. s2Member is the most difficult plug-in I've found. The instructions are often confusing, and though I seem to have set it up correctly based on the reams of instruction I've had to read/view, when users pay for restricted levels on my site, they get the Home page with the public navigation; not the restricted pages they paid for (proper page, proper URL, but unrestricted pages). It may be a good plug-in, but it shouldn't be so difficult to find support. Truly great products should be simple for the user, and well-supported by the developers for any version they put into the market. (easyenglish.us.com)

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