Support Forum Lacking

[Bas Schuiling]

Probably been said before but the support forums look like an unwanted child on the WordPress site with a lot of basic features missing.

What I really miss:

– Topic Report. A way to notify mods of something in the topic, for instance not according to guidelines, a request to move or close something etc .

– Decent RSS-feeds. Right now every reply end up in the general RSS-feed. It would be great if there could be a RSS-item -only one per topic- and it would be even better if there could be a feed with unresolved or unanswered ( no replies ) questions since questions fall off the main page very fast. So you can keep better track.

– Post count / experience level . Sometimes it’s quite hard to judge a user on how many this person been involved with wordpress. For instance can you recommend this person to dig in code, shortcode, tags or refer him/her to the basics? Would also be nice for people asking questions to see, for the same reasons. Besides it might give extra motivation for people to answer other peoples questions.

[cubecolour]

To report a topic, add a modlook tag to the topic
see http://codex.wordpress.org/Forum_Administration#The_Modlook_Tag

topic rss eg: http://wordpress.org/support/rss/topic/cant-get-sidebar-to-stretch-100-in-height

no replies rss: http://wordpress.org/support/rss/view/no-replies

To see information about a member, click the member link under their username to the right of their gravatar

[Bas Schuiling]

To report a topic, add a modlook tag to the topic

I did recently and the moderator didn’t seem to be too happy about that… Also it seems there should be a better way to do this, but just messaging a mod, or add a non-user-viewable message to the topic.

topic rss

Ah the no-replies thingie is just what I was looking for, thanks.

To see information about a member, click the member link

I’m saying there could be more information ( but maybe I’m just a statistics junkie )

[Jan Dembowski]

I did recently and the moderator didn’t seem to be too happy about that…

I wasn’t happy or unhappy about it: you were doing it wrong. 😉

See on the right column where it says Tags? If you need to tag a topic modlook then you add the tag there. You do not just put in the word modlook to your post. As I had said, that’s not how modlook works.

[Bas Schuiling]

Ah like that, mea culpa 😀

note to self: read stuff better sometimes.

[Ipstenu (Mika Epstein)]

Post count / experience level

We haven’t come up with a way to measure that sort of thing that doesn’t come out looking like someone gamed the system. The StackExchange model wouldn’t work, since we sometimes have the expert who posts once a month. Maybe custom titles, though that’s manual work…

Anyone with a custom title (i.e. not Member) is generally a trusted person 😉

[esmi]

Sometimes it’s quite hard to judge a user on how many this person been involved with wordpress.

You can also click on the forum title link under anyone’s username in a post and see exactly what they’ve been posting and where on the forums.

http://profiles.wordpress.org/usename also gives you a snapshot of someone’s activity across wordpress.org generally – what themes or plugins they’ve submitted etc.