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Support? (4 posts)

  1. Nofrills
    Member
    Posted 1 year ago #

    Yesterday I sent a request for support, nothing happened at all. Still awaiting assignment to a support agent.
    So what to do? 6 hours ago I decided to buy for premium support and so I did.
    I sent a new premium request and I am still Awaiting assignment to a support agent.
    I think that´s really bad.........

  2. konradS
    Member
    Posted 1 year ago #

    Hi Nofrills,

    usually Themekraft support staff replies within 24 hours, if possible instantly..

    I'm curious to know what exactly happened there..
    Maybe something went wrong here..

    Can you send me a link to your ticket?

    Thanks, Konrad

  3. Nofrills
    Member
    Posted 1 year ago #

    I can´t find your email so I post it here.
    Anyway it´s ticket #2974 posted yesterday no-premiumsupport
    and ticket #2988 posted today right after I bought premium support.

  4. konradS
    Member
    Posted 1 year ago #

    Thanks, reply on the way. Konrad

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