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Watu
Superb Support and Excellent Plugin (2 posts)

5 stars
  1. thisiskris
    Member
    Posted 1 year ago #

    This is my first review for a WordPress plugin, but I saw some of the negative ones and wanted to give my experience.

    Free Version:
    I began using Watu Free about a week ago to ensure that it fit my needs. The plugin worked perfectly for creating an exam that I wanted to give online.

    It is a fairly no-nonsense plugin that does its job, and it did it well for my needs. It lacked a few things that I might have liked, but it did exactly what was claimed about it. I had no issues at all creating the exam, and embedding it was dead-simple.

    Watu Pro:

    For those curious about the Pro version:

    After using it for a week, I decided to look at some of the benefits to the pro version offered and saw that it had some features I would like.

    I decided to take the dive and purchase the Pro version. Everything was working as expected, and I was quite pleased.

    A Problem:

    Eventually, as I was working with the plugin, I ran into an issue where it wasn't functioning as I would have expected. The fill-in-the-blank questions were case sensitive.

    The Solution:

    I contacted their support immediately by email, and after a few exchanges back and forth, they sent me an updated version which works perfectly.

    I must stress, they had the issue resolved same day! There was no lag in email communication (it almost felt like we were on chat)!

    They were very willing to work with me, and went WAY above and beyond to ensure I was happy. This was my experience with Watu and the support backing it. Top notch service all around.

    To Watu Support:
    Thanks a ton for an awesome product and actually supporting it. There are tons of plugins just left for dead, it's awesome to see such an active author! :-)

  2. prasunsen
    Member
    Plugin Author

    Posted 1 year ago #

    Thank you for the great review! This is the most detailed feedback we've received, highly appreciated!

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