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Suddenly can't access wp-admin. Shows white screen. Need definitive solution (8 posts)

  1. pkitano
    Member
    Posted 2 years ago #

    Although there are a lot of posts about this exact same question over the years, there is no definitive answer to this problem.

    mediatransparent.com works, but mediatransparent.com/wp-admin is a white screen.

    It happened suddenly without any changes between the day it worked and the day it white screened.

    I'm a novice, would anybody have the definitive solution here? Thank you

  2. ClaytonJames
    Member
    Posted 2 years ago #

    Try mediatransparent.com/wp-login.php

    If it appears to log you in, but gives you a white screen, try mediatransparent.com/wp-admin/options-general.php after that, and see if you can get some navigation back.

    There is no definitive answer. There are too many variables to consider. Trouble-shooting is the only way you can work through it. You're also using WordPress Version 3.3.1, so who knows what doors not keeping up with WordPress security updates might have opened up.

    This looks a little odd. Take a look at your cached page from the 8th:

    page as it appeared on Jul 8, 2012 15:27:57 GMT.

    It shows a ton of spam in the source. Here's what I see in the cached page from the 8th. http://pastebin.com/G7zQFWz4

    Have you recently cleaned up a hack, or are you still hacked?

  3. pkitano
    Member
    Posted 2 years ago #

    Thank you Clayton...

    I did not know of a hack, and it stopped working on July 1. If hacked, what is the best way to resolve?

    mediatransparent.com/wp-login.php did get me a login screen but after logging in, still a white screen. mediatransparent.com/wp-admin/options-general.php is a white screen.

  4. ClaytonJames
    Member
    Posted 2 years ago #

  5. pkitano
    Member
    Posted 2 years ago #

    Thank you Clayton, I'm a newbie at this. Would you be able to recommend a WP consultant to fix this problem?

  6. ClaytonJames
    Member
    Posted 2 years ago #

    I can't actually recommend anyone, but I can point you toward some common resources and ideas.

    You may have some luck placing a request here if you like: http://jobs.wordpress.net/

    ..and I believe these folks provide some specific services as well: http://sucuri.net/

    I have no affiliation with them, nor have I personally used any of their services, but they seem to have a fair presence here in many discussions surrounding security issues.

  7. pkitano
    Member
    Posted 2 years ago #

    Thank you Clayton. My hoster bluehost is actually trying to solve the problem. Pretty happy about this, we'll see if they can do it.

    You're a great resource. Thanks for making my first WP support request a good practical experience

  8. ClaytonJames
    Member
    Posted 2 years ago #

    You're welcome. I hope bluehost can help sort it out quickly for you.

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