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[resolved] Subscribers Gone (8 posts)

  1. tjkpturner
    Member
    Posted 1 year ago #

    My subscribers are gone. I don't know what has happened, but I sent a new post out and no one received it, I checked and my subscribers are gone. The only thing I have done to the site recently was added jetpack, but I didn't activate the subscription service for that. Please help, is there anyway to get my subscribers emails back?

    http://wordpress.org/extend/plugins/subscribe2/

  2. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @tjkpturner,

    The only way to restore would be from a backup, either one that you hold if you regularly backup or one from your hosting providers automatic backups.

  3. tjkpturner
    Member
    Posted 1 year ago #

    Thank you, so I used dreamhost, does that mean I log into there and look for back ups? I have exported my content recently from WordPress, would my subscribers be in there?

  4. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @tjkpturner,

    It depends on how you exported your content but the data may well be in there. If you are not sure it may be better to log a ticket with Dreamhost and ask them to restore your database though.

  5. tjkpturner
    Member
    Posted 1 year ago #

    I logged a ticket with dreamhost, I see where you can restore mysql, but it only shows going back 5 days. The last time I know I had the subscribers was about 8 days ago so I didn't want to risk trying it myself. I'm assumming the database back up would have the emails. Hoping this works.

    Any idea why I would have lost them in the first place?

  6. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @tjkpturner,

    The Public Subscriber emails are stored in a table called 'subscribe2', if you are using the defauly table prefix then that will be wp_subscribe2. Registered user data is in the wp_users and wp_usermeta tables.

    I can only think that you might have uninstalled the plugin when updating maybe, I can't imagine another way of erasing all of the plugin data without losing something else too.

  7. gordonrobb
    Member
    Posted 1 year ago #

    I lost my subscribers when I moved hosts. Obvioulsy didn't do it right and failed to export my list for re-import. However, I did back up my site manually, and with akeeba (through joomla). Where are these tables actaully situated? wp_subscribe2 etc?

    Need to get these guys back if possible.

  8. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @gordonrobb,

    Public Subscribers are in wp_subscribe2 (provided the database prefix is still wp_) and Registered users data is in the wp_usermeta table but will relate to data held in wp_users also.

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