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Subscribe2 not sending emails (91 posts)

  1. wayside
    Member
    Posted 2 years ago #

    @Adlinni...yes, this worked for Registered Users. I'm not certain how Public Subscribers interface with Subscribe2. The only way folks receive updates on my blog is to register. They are automatically subscribed when they fill out the registration info but are given the option of unsubscribing. Now that I have moved away from GoDaddy it seems to be working perfectly.

  2. wayside
    Member
    Posted 2 years ago #

    By the way...what is the advantage of having Public Subscribers over Registered Users?

  3. Adlinni
    Member
    Posted 2 years ago #

    I guess there may not be an advantage to having Public Subscribers, it just makes it slightly simpler on subscriber side. They simply subscribe to receive notice of new posts, but they don't have all the options for choosing categories. They just have the options to subscriber or unsubscribe. At least that's my understanding of the difference.

  4. wayside
    Member
    Posted 2 years ago #

    @Adlinni...if you have them register as users and have the setting ticked to autosubscribe then (you have to allow them to unsubscribe) you can also have your subscribe settings set to "all categories" upon registration. This way your folks sign up and all the "paperwork" is done for them. If they want to unsubscribe at any time they are free to do so.

  5. mattyrob
    Member
    Posted 2 years ago #

    @Both,

    The 'advantage' to Public subscribers is that it's easier for the end user to sign up, not registration forms, unsername or password. Just enter your email and click on a link that gets emailed to you.

    All that said, changing the Subscriber type is not going to make a blind bit of difference until we get some information from GoDaddy about why the emails are being blocked. Wayside has kindly confirmed that things work just fine when not with GoDaddy.

    I suspect it's a new anti-spam measure but until such a time as they tell us how the new policy is being implemented I can't start to work on a fix.

  6. Adlinni
    Member
    Posted 2 years ago #

    I have it working again.

    I had tried before to change the number of recipients per email from 0 to 1, and it didn't seem to make any difference. Emails still were not going out with new posts. So I changed it back to 0.

    Then I installed and configured "WP-Mail-SMTP" plugin, thinking that would fix the problem. Still didn't send emails with new posts.

    So I went ahead and changed the number of recipients to 1 again, and now it seems to be sending notification emails with posts again.

    From what I can tell it was a combination of using the SMTP plugin and changing recipients to 1.

  7. crittersandcrayons
    Member
    Posted 2 years ago #

    I've tried all of these suggestions, and was hopeful the last one would work, but I am unable to get email notifications out. The test and confirmation emails go out fine but the notifications aren't. I installed the SMTP plugin and changed the # recipients to 1, but still nothing.

  8. travelingted
    Member
    Posted 2 years ago #

    I have GoDaddy and use Subscribe2. I have had very little problems with the plugin, but lately I have noticed every time I get a new subscriber, the next post does not get sent to my subscribers. After I notice this, I clear the cache, and the next one gets sent through fine. Very odd, but at least my issue works itself out.

  9. p648admin
    Member
    Posted 2 years ago #

    clear the cache? what cache? where???

  10. nikko26
    Member
    Posted 2 years ago #

    I've had the same problem for a month now and my readership has dropped to half, according to site meter. I'm done with this. I'm now looking for a new way to send out posts. Subscribe2 is not worth the problems it creates, and I can't afford to have this happen again if it does get fixed in the future.

    If anyone has any suggestions for another plugin I'd like to here it.

    Thanks and good luck.

  11. Ninaj
    Member
    Posted 2 years ago #

    I'm having the same issue on several sites that are on GoDaddy. @nikko26, I have tried installing NewsletterPro from Satollo.net and that also does not send email notifications from the feed-by-mail but it does send the newsletters and confirmations.

    I hope GoDaddy can fill developers like @mattyrob in real quick or I'll be moving site by site (at least 100 of them) over to a new provider. Anybody have preferences to other hosting providers?

  12. wayside
    Member
    Posted 2 years ago #

    Since I moved off GoDaddy I have not had a single problem with Subscribe2.

  13. Ninaj
    Member
    Posted 2 years ago #

    Who are you using now?

  14. wayside
    Member
    Posted 2 years ago #

    Bluehost. So far it's been excellent, and a bit cheaper than GoDaddy.

  15. crittersandcrayons
    Member
    Posted 2 years ago #

    After reading through some forums, it sounded like it was a problem with being hosted by Go Daddy and possibly a missing plug-in.

    So, I made sure I had the most recent plugin for Subscribe 2 V. 7.1 (which I did). I downloaded the plug-in for WP-Mail-SMTP so that my messages would go out using SMTP instead of mail. Then, I called Go-Daddy and asked them to run a diagnostic to see what was wrong and explained that a forum indicated habitual issues with Subscribe 2 for Go-Daddy users.

    They ran the diagnostic and said everything was up and running properly.

    I sent several test posts and informed my readers in the test post that I was having some technical issues. I subscribed via the Subscribe 2 button on my site using an alternate email to test the test posts. They all came through. However, there was a delay. I would say the delay was by nearly an hour. This resulted in my initial thought that it was not working- so I sent out multiple test posts.

    I would wait at least an hour or two before sending additional tests.

    The plugin has worked for me since I took these actions.

  16. crittersandcrayons
    Member
    Posted 2 years ago #

    Oh- I also changed the number of recipients to 1.

  17. travelingted
    Member
    Posted 2 years ago #

    @p648admin I use WP Super cache plug in. I am not sure that has anything to do with my problem as it seems to only error after getting a new subscriber, but then works itself out.

  18. amygutman
    Member
    Posted 2 years ago #

    Is there any final take-away/recommendation on how to deal with the GoDaddy/Subscribe2 problem? I am really NOT-TECHNICAL and need to figure out what to do about this--have let it go on way too long. Is there something I can do myself that doesn't require coding knowledge, etc? Or do I need to retain someone more skilled than i--and if so, what exactly do I tell them needs to be done?

    Thank you so much for any help you can give on this!!! (My website is Plan B Nation: Living Creatively in Challenging Times at http://www.planbnation.net)

    Best,

    Amy Gutman

  19. p648admin
    Member
    Posted 2 years ago #

    i'm technical, just haven't had bandwidth to follow up on this, my wordpress site is small, mainly use it to get information to a cub scout pack.

    Just opened a godaddy.com support ticket, if I can get any resolution on the subscribe2/email issue, will post an update.

  20. amygutman
    Member
    Posted 2 years ago #

    I just found this explanation / solution, which sounds simple--if it works. Not sure how you change the Subscribe2 email though--isn't it just your admin email? In which case, I'd need to get both a new email and attach it to the correct gravatar? Anyway, would love to know if this makes sense to (technical) you or if you have success w/it.

    http://worddope.com/2011/03/09/subscribe2-wordpress-godaddy/

    Amy Gutman

  21. mattyrob
    Member
    Posted 2 years ago #

    @amygutman,

    Go to Subscribe2->Settings and you should see a drop down list where you can select the 'sender' email account. You will have Post Author, the name of your blog and them names of admin level accounts.

    You may need to set up a new admin level user account and give it the email you want and then come back here and choose that new account as the sender.

  22. cathibosco1
    Member
    Posted 2 years ago #

    So here is what I understand from Go Daddy - I have clients on the host with trouble getting email notifications to go through too.
    Apparently - Go Daddy customers are allowed to send 100 maximum (99?) emails through AT A TIME daily - AND - a daily total of no more than 250 smtp relays.

    So If I understand correctly they could not send out more than 250 emails daily and their subscribe2 email subscriber list must be under 100... (could configure some way of getting out 250 notifications with some creativity I suppose).

    Basically GO Daddy is pushing their new email marketing plan .... making it impossible for us non spammers to use the email services even for legitimate purposes. I was told my clients using (for example) Mail Chimp a free email marketing plan would also have to use alternative email accounts as anything over 250 relays per day would get blocked if it were used with a GO Daddy email account. - or he could buy into their email marketing plan - which does not do the same functionally wonderful instant email notification that subscribe2 does. :(

    I am very sorry to report this as I LOVE the subscribe2 plug in but I also fear this may become a more global issue as the desire to crack down on Spam is a movement other places too.

    I have installed the smtp plug in for a client and configured it - he has less that 100 peeps subscribed and set the # of recipients per email to 1 from 0... I will let you know if it works in the next day or so.
    ............. Bummer!

  23. amygutman
    Member
    Posted 2 years ago #

    Blech Blech Blech. Should I think about changing hosts? Would that help? Someone said Bluehost (?) wasn't having this problem?

    I *did* finally get the Subscribe2 plugin to work again on my GoDaddy site by taking the advice I linked to above: setting that # thing to 30 (vs. 0) and changing my email from gmail to my blog's email address.

    BUT: My list is just under 100 at this point so not sure if the fact that it worked this time is only b/c of that. Need to sort this out b/c I'll soon cross the threshold

    Also: Can someone tell me how I check to see that EVERYONE on the list got the email? (A couple of people have told me they got it, but I don't know where to check for a global report on what was sent/rec'd)

    Thanks again everyone!!!

    Amy Gutman

  24. mattyrob
    Member
    Posted 2 years ago #

    @amygutman,

    Should you think about changing hosts? Well, ask yourself if you are happy with you current provider. Are they helping you deliver the site you want with as many of the features as you would like? If not then start asking other providers if they can deliver more than you are getting currently. If they say they can then seriously think about moving.

    As for delivery confirmations, the only way would. E to ask them all and hope they all responded. But Ida few of your readers got the email then almost all of them should have.

  25. cathibosco1
    Member
    Posted 2 years ago #

    @MattyRob
    I agree - my host allows for 5,000 email per day and no more than 500 per hour. My clients at Go Daddy - some will not want to move entirely but they may choose to host their email elsewhere...

  26. mattyrob
    Member
    Posted 2 years ago #

    @cathibosco1,

    There is no reason to not have higher limits as your provider has and to take more note of server mail sending activity with protocols to throttle accounts where abuse is suspected. Then close the accounts where abuse is proven to protect other server account holders and the greater Internet. As you say I get the impression that GoDaddy are pushing people to their paid solution. And that's fine too, but at least be honest about it.

  27. amygutman
    Member
    Posted 2 years ago #

    @cathibosco1: The Subscriber2 plug-in wasn't working at all w/GoDaddy when I was using my gmail--I only got it to work by changing to the email connected to my hosted by GoDaddy blog (amy@planbnation.net)

    Here's a link to the explanation I found--is there a way to change my email that would work with the plug-in withOUT switching from GoDaddy? It didn't sound like it from reading this:

    http://worddope.com/2011/03/09/subscribe2-wordpress-godaddy/

  28. mattyrob
    Member
    Posted 2 years ago #

    @amygutman,

    is there a way to change my email that would work with the plug-in withOUT switching from GoDaddy?

    I doubt it, GoDaddy seem to be blocking any off-domain emails.

  29. amygutman
    Member
    Posted 2 years ago #

    Gah.

    @mattyrob: So--follow-up question--would it help to change hosts? Or am I likely to encounter the same (or different) problems elsewhere?

  30. wayside
    Member
    Posted 2 years ago #

    @amygutman. Change hosts. We moved to Bluehost...not a songle problem

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