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Subscribe2 not sending emails (91 posts)

  1. wayside
    Member
    Posted 2 years ago #

    I am running WordPress 3.2.1 and PlatformPro. Things were function perfectly for 6 months and then two weeks ago Subscribe2 stopped working. We had made no changes to the site at all. We have implemented some of the steps suggested on this forum including Restrict the number of recipients per email to 1, removed the plug in and re-installed in manually. Still it is not functioning. HELP!!

    This is our site: http://www.dirtandseeds.com

    Thanks.

  2. nikko26
    Member
    Posted 2 years ago #

    I'm having the same problem. None of my subscribers are getting posts since the latest update. I reinstalled the plug in and set changes, but still nothing. Very frustrating.

    My site is http://artsmudge.com/

  3. mattyrob
    Member
    Posted 2 years ago #

    @wayside & @nikko26,

    Try the development version of the code from here:
    http://downloads.wordpress.org/plugin/subscribe2.zip

    If that still fails contact your hosting provider and ask them what their daily limit is on your domain sending emails and how it's enforced (i.e. 500 emails per hour at 8 per second)

  4. nikko26
    Member
    Posted 2 years ago #

    I called GoDaddy on Sunday and they saw 150+ emails sent out that day, none in the que, and no one got an email. It's not due to an email limit, I only have 90 subscribers. They checked everything out and suggested reinstalling the plug in, which I did. I changed nothing after the update, then I changed the emails to 1, still nothing.

  5. wayside
    Member
    Posted 2 years ago #

    We have also been on the phone with GoDaddy and it is definitely not on their end.

  6. p648admin
    Member
    Posted 2 years ago #

    suddenly, same problem, for past week. I've not changed anything on the site, is hosted by GoDaddy, 67 subscribers, i only send about one email (for site post) a week. Tried updating to latest version through WordPress console, does not fix the problem.

    I don't think WordPress really has any sort of error log, does it?

  7. mattyrob
    Member
    Posted 2 years ago #

    The only consistent part of your issues here is GoDaddy. GoDaddy may well be telling you there is no issue on there end but if it is a problem with Subscribe2 then why is it working fine on other hosting provider set up?

    @Nikko26, to confirm what you say - GoDaddy report that 150+ emails were sent from their servers but none of these arrived? If that is correct it confirms it's not Subscribe2, or WordPress at fault. Subscribe2 passes the emails to WordPress which then passes them to the mail() function in PHP, from there they will go to the sendmail binary application on the server and only then show in logs on the server. So, if it's showing in the logs then everything before is working well.

  8. mattyrob
    Member
    Posted 2 years ago #

    GoDaddy forums were asked about this last week:

    http://support.godaddy.com/groups/wordpress-hosting/forum/topic/subscribe2-plugin/

    They recommended pushing emails through their SMTP server. For that you'll need another plugin:
    http://wordpress.org/extend/plugins/wp-mail-smtp/

    This also means they must be blocking or restricting the mail() function in PHP.

  9. p648admin
    Member
    Posted 2 years ago #

    thanks, that partly helps. configured the email settings, to use the godaddy relay from that post. If I send a test email from the mail SMTP plugin, it works, but when I add a post, still not getting email. Is there any other config I need to do?

  10. mattyrob
    Member
    Posted 2 years ago #

    The SMTP plugin should take all mail, if it still isn't working for live posts you need to keep hassling GoDaddy until they tell you what restrictions and limitations that have imposed recently that have stopped your emails working.

  11. wayside
    Member
    Posted 2 years ago #

    Since mail is sending it does not appear to be a problem of GoDaddy or the email plugin, it is something with the Subscribe2 Plugin. What should the database values be in someone subscribes? Does it matter if you override the persons subscription settings via the backend...basically does the person have to set the subscription settings themselves? Also, admins get the emails just not all subscribers.

  12. mattyrob
    Member
    Posted 2 years ago #

    @wayside,

    Try reverting to version 6.5 and see if that resolves the issue for you.

  13. nikko26
    Member
    Posted 2 years ago #

    I reinstalled the latest version and I was able to post twice and then it stopped. I reverted back to 6.5 and still no luck. No one is getting post alerts, not even admin.

  14. cathibosco1
    Member
    Posted 2 years ago #

    Myself and several clients are having the same trouble with email notifications not being sent.... only some of us are using Go Daddy - we have noticed an increase in the number of strange or spam like email subscriptions recently too.....
    Please advise us further about the plug-in and / or alternatives....
    thank you so much
    http://www.canddstudios.com

  15. cathibosco1
    Member
    Posted 2 years ago #

    Hey - I take that back - the email notification came through on my account which is not hosted at GO Daddy - so it does look like the group of clients having issues is from Go Daddy... ??

  16. mattyrob
    Member
    Posted 2 years ago #

    @All,

    So the 2 constants thus far seem to be Subscribe2 and GoDaddy.

    Will somebody PLEASE try version 6.5 and see if that works. And will you ALL please start hassling GoDaddy to look into this.

  17. nikko26
    Member
    Posted 2 years ago #

    I installed 6.5 and it doesn't work. I've called GoDaddy 3 times and nothing. The first time I had someone very interested in my problem and try to help, but nothing. The nextt two said it was not GoDaddy's issue.

  18. wayside
    Member
    Posted 2 years ago #

    I'm migrating off GoDaddy to a new host. I will let you know how it goes.

  19. wayside
    Member
    Posted 2 years ago #

    MattyRob....done hassling with them.

  20. Adlinni
    Member
    Posted 2 years ago #

    I have a client with the same issue. GoDaddy.com is the host. My client is not interesting in changing hosts at this time. Has anyone found a fix for this yet?

    I'm going to put the development version of Suscribe2 on the site. Is there anyway to upgrade to the development version with first deleting the current version? I know I can backup the subscriber list and then input the subscribers again after changing version. I'm just wondering if there's a cleaner way to change versions without it being an official upgrade release.

  21. mattyrob
    Member
    Posted 2 years ago #

    I've done some Googling for you all.

    It seems that GoDaddy have the following rules from what I've found:

    1/ The "From:" email address CANNOT be a gmail, yahoo, hotmail, aol, msn etc email address - if it is then the email will get dropped as spam.
    2/ The "From:" email address is best set up as an address on the same domain as your sire - so if your blog is http://www.example.com you need an address like info@example.com
    3/ The "info@example.com" email address given in the example above MUST actually exist on your domain. You may need to create this email.
    4/ You can only send to 250 or 1,000 different email addresses in 24 hours, any more unique addresses than that will be blocked. (I've quoted 2 numbers as I've found references to both - the lower seems more recent too)
    5/ PHP mail() function is totally unsupported on Windows IIS hosting, you must be on Linux.
    6/ It may be worth channeling your emails via the relay-hosting.secureserver.net server using something like the SMTP Mailer plugin.

  22. mattyrob
    Member
    Posted 2 years ago #

    @Adlinni,

    If you want the Dev version download it from here:
    http://downloads.wordpress.org/plugin/subscribe2.zip

    Unpack the zip on you home computer. Lig into your site using FTP software (try the free FileZilla if you are new to this).

    Find the wp-content/plugins/subscribe2 folder and rename it. Then upload the files you unzipped on your computer to a new subscribe2/ folder.

    Log into WordPress and make sure it's all there and actives okay - then you can erase the folder you renamed.

    All that said, others have tried this I think it is hasn't helped but feel free to have another go! :)

  23. Adlinni
    Member
    Posted 2 years ago #

    I don't have ftp access to clients server at this time. They've currently only given me access to their wp-admin. So I was wondering if there was a way to upgrade from the admin panel. But, no worries, I won't mess with it if the dev version has not solved the problem for anyone.

    Any word on this GoDaddy issue being fixed? Or a work around to bypass whatever is they changed that's causing the problem?

  24. wayside
    Member
    Posted 2 years ago #

    We moved the site from GoDaddy and things are working perfectly. GoDaddy, through a process of elimination, was the culprit.

  25. mattyrob
    Member
    Posted 2 years ago #

    @Adlinni,

    There's now way other than FTP as far as I know.

    @Wayside,

    Thank you very much for confirming that it's GoDaddy, this was starting to drive me insane!
    If anyone can find out from them the exact reason why Subscribe2 emails are being blocked then I'll see if a fix can be applied to comply with the new restriction.

  26. Adlinni
    Member
    Posted 2 years ago #

    Well, for now I'm going to give the smtp mailer solution a try. I've got it all set up and the test emails seems to be working fine. I'll report back when a post is actually published, probably on Monday, then I'll know if this solution is working.

    One thing I noticed, not sure if this helps narrow down the issue... but when a new subscribe signs up, the confirmation email went out just fine. I tested that a few times before setting up the smtp mailer. So it seems like it's just the post notification emails that are being blocked.

  27. cathibosco1
    Member
    Posted 2 years ago #

    Thanks MattyRob!!
    I have several clients whom to test this out with.... I will post the results in the next 48 hours or so...
    The Subscribe2 plug in is fantastic and one of the staples of any decent web presence. I thank you for doing this research and I have my fingers crossed that we have isolated the problem....
    I spent some time with Go Daddy too... they were unable to isolate the reason for emails not going through with me...and suggested running it thru their SMTP so they could troubleshoot further with that.
    FYI

    thanks again

  28. Adlinni
    Member
    Posted 2 years ago #

    I'm completely stumped on this one. I've setup "wp mail smtp" plugin to use relay-hosting.secureserver.net. I can send test emails just phone from the smtp plugin, so everything seems to be working fine there. Also if I subscribe as a new public subscriber then I receive the confirmation email from the subscribe2 plugin. So that seems to be working. But when I publish a new post the post notification email is still not sending.

    @MattyRob

    Thank you for all the helpful input so far, but for some reason I'm still stuck. Any other suggestions?

  29. wayside
    Member
    Posted 2 years ago #

    Adlinni...try this. Go into your admin control panel. Under "Subscribers" pick any subscriber at random, chose the "edit" link and see if any of your site's "Categories" are checked off. I found that when I upgraded none of my subscribers had any categories checked...I had to go back in and manually check the "check all" box for each subscriber. This task can be made somewhat easier by just holding down the Control key when you click on "edit" and open up a new tab for each subscriber. It's then simply a matter of clicking one button on each tab. Don't forget to save the changes for each subscriber.

  30. Adlinni
    Member
    Posted 2 years ago #

    @wayside

    Thanks for the suggestion, but is this only for Registered Users? All the subscribers for this blog are Public Subscribers and I'm not seeing an option to edit.

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