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Subscribe2
[resolved] Subscribe2 Non confirming when email link clicked (23 posts)

  1. TheShadowBA
    Member
    Posted 1 year ago #

    I had successfully installed subscribe2 (thanks for the great plugin btw!) and after I upgraded to WordPress 3.5.1, the link that people get to confirm their subscriptions does not actually confirm their subscription when they click on it. The email address still appears red in the back end. Please advise, thank you.

    http://wordpress.org/extend/plugins/subscribe2/

  2. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @TheShadowBA,

    What do you seen in your browser when you click on a confirmation link?

  3. TheShadowBA
    Member
    Posted 1 year ago #

    It just redirects to my homepage.

  4. TheShadowBA
    Member
    Posted 1 year ago #

  5. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @TheShadowBA,

    I can see the [subscribe2] shortcode on your site at the moment but the plugin must be inactive as it is not being replaced with the form. As such I can't really make any suggestions right now.

    One thing to check though, if you are using the widget, make sure it's the one built into the Subscribe2 plugin that needs enabled on the Settings page. Also make sure to direct the Widget to a suitable location (in the Widget settings) where the Subscribe2 form is available.

  6. TheShadowBA
    Member
    Posted 1 year ago #

    Sorry about that, I have turned the plugin back on. Thanks.

  7. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @TheShadowBA,

    Okay, that at least is displaying a form, but it's been edited and customised. I'm not sure if that's what also broke it.

    Also, I cannot find a WordPress page on your site that handles subscriptions and unsubscriptions as recommended in the Installation instructions.

    So, first thing to do is create that page and direct your widget to that, also set the page as the core plugin page. If that doesn't help you need to revert to the original code of the plugin and see if that restores the functionality. (For example the existence of 'submit' $_POST input is important in the plugin yet on your form you've switched to an image button.

  8. TheShadowBA
    Member
    Posted 1 year ago #

    Thanks so much for the quick response. I have created the subscription page here: http://sparklebrighter.com/?page_id=455

    I am usure where to "direct your widget to that" as I cannot find anywhere to do that in the plugin. Is there a place in the core file to add this direction?

    I do understand what you are saying abou the $_POST input re: the image button and I'll try that. Thanks!

  9. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @TheShadowBA,

    Go to the Widget page and open it up and you'll see all the settings, one of those is a drop down of pages. If you don't see any of this then you aren't using my widget.

  10. nbpatterson
    Member
    Posted 1 year ago #

    I am having the same issue. The link that people get to confirm their subscriptions does not actually confirm their subscription when they click on it. The email address still appears red in the back end.

    Nor do I receive emails when a new person subscribes even tough the radio button Send Admins notifications for new:" Subscriptions Unsubscriptions Both Neither" is set to Both

    The plugin is activated. A success page is shown after they subscribe.

    The site is http://spiritualityinbusiness.com/

    Any thoughts?

  11. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @nbpatterson,

    The confirmation linked is directed to here:

    http://spiritualityinbusiness.com/subscribe-for-the-site/

    But that page does not contains the Subscribe2 shortcode. Add it to the page content and it should work.

  12. nbpatterson
    Member
    Posted 1 year ago #

    Thanks for the quick response. I have added [subscribe2] to the confirmation page.

    However, this still does not resolve the issue of the status remaining Unconfirmed on the Subscribe2->Subscribers page, nor sending me an email when there is a new subscriber/unsubscriber.

    Any other ideas?

  13. TheShadowBA
    Member
    Posted 1 year ago #

    Be sure to set the page you create in the Subscribe2 Settings under Settings > Appearance > "Set default Subscribe2 page as ID:"

    That ended up working for me.

  14. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @nbpatterson,

    Something on your site is stripping out any $_GET information from the url, it's probably a plugin that handles permalinks. Try disabling all other plugins and see if the link then works. If it does, reactivate one at a time until it breaks and you have found the culprit.

  15. nbpatterson
    Member
    Posted 1 year ago #

    Thanks for the suggestions. I have Deactivated absoluteley everything now and still have the same symptoms.

    :(

  16. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @nbpatterson,

    Try a core WordPress theme then, it could be related to your theme.

  17. nbpatterson
    Member
    Posted 1 year ago #

    I finally Deacativated and Reactivated the Subscribe2 plugin. This got it working.

    I then slowly activated all other plugins, till I found the offending one:
    WordPress SEO
    http://yoast.com/wordpress/seo/#utm_source=wpadmin&utm_medium=plugin&utm_campaign=wpseoplugin

    Provided this remains deactivated then Subscribe2 works (without having to reactivate it).

    Now to figure out what it is in WordPress SEO that is causing the probelm? Have you come across this before?

    Tx!

  18. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @nbpatterson,

    It's probably a setting in SEO->Permalinks, Uncheck everything in there and see if the site works. If it does read through what each setting does for your site carefully before re-enabling and then checking functionality.

  19. nbpatterson
    Member
    Posted 1 year ago #

    Tried that without any change. Am I still looking for something that may be "stripping out any $_GET information from the url"?

  20. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @nbpatterson,

    It might be worth asking the question to the author of Yoast SEO, they will know their plugin better than me and may be able to quickly direct you to the appropriate setting.

  21. nothin7
    Member
    Posted 1 year ago #

    I am having the same problem with Subscribe2 when WordPress SEO by Yoast (http://wordpress.org/plugins/wordpress-seo/) is enabled. Same problem with Simply Facebook Connect (http://wordpress.org/plugins/simple-facebook-connect/) enabled.

  22. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @nothin7,

    The issue with WordPress SEO by Yoast only occurs when opengraph for FaceBook is enabled. The workaround is to ensure that on the Page that hands the Subscribe2 request you must define something in the WordPress SEO by Yoast meta box under the Social tab where is says Facebook description.

    Simple Facebook Connect is also a know issue that I may one day figure out but as I don't use Facebook it's hard to get that plugin working.

  23. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @nothin7,

    As an updated after a little investigating, Simple Facebook Connect will need a little brute force to stop it interfering with Subscribe2. I'll get a fix in the next release of Subscribe2 after I've figure out how to brute force SFC into submission.

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