Is the admin email being sent?
You’ve triple checked your Org ID?
Are you using a sandbox account?
Can you send me a link to see the form?
Send me a screenshot of your form settings?
I don’t think there is an admin email being sent. Is that SFDC sending it or is it the plug-in sending it? Where would I input what email to send an admin email to?
Triple-checked our Org ID.
I don’t believe we are using a sandbox account.
Unfortunately our site is not public yet so I can’t post the link to the form at the moment. Can I send you a message directly somehow? Or is there more specific information I can provide?
Here is a link to the Form settings:
There’s a setting to send a copy of lead submissions to the site admin in the main plugin settings. Site admin = email on the WP general settings page.
SF will only send an email if a lead is rejected or you have a trigger of some kind setup.
You can contact me here:
http://thoughtrefinery.com/contact/
Having problem with both Salesforce HTML and WordPress salesforce web to lead form. HTML lead works in preview(Information collected in salesforce) But did not work when it was saved. WordPress salesforce form only collected several pieces of information out of 8 lines. THe rest was not collected. Can you help.
Note: Please make sure to check the box “Enable Salesforce debugging emails” in the Web-to-Lead settings page. Salesforce will then send you an email with a reason the lead or case wasn’t added.
Thew FAQ now has info on using debug mode.
FYI- v2.5 includes an importer that’ll generate a form in the plugin based on the Web-to-Lead form code. No more looking up field names- it’s automatic 😉
Also make sure you’re on Today’s Leads. The “recent leads” screen shows recently viewed leads, not new leads.
