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1. NHM3824
   Member
   Posted 2 years ago #

   My site, http://www.elderguru.com, crashed and burned the other day when I was trying to change the header image. Long story short, I've re-uploaded all of the WordPress files and the database backup. I now have the front page, but any link or image within the database is not showing. The links are dead.

   It seems as though there's some type of problem within the path to these fields. I've also repaired and optimized every table within the database.

   I can't access any of my WordPress admin pages.

   Please, anyone have insight to share?

2. MichaelH
   Volunteer
   Posted 2 years ago #

   There's a login here http://www.elderguru.com/wp-login.php

   But http://www.elderguru.com/wp-admin gets a blank screen.

   Could try deactivating all plugins. How to deactivate all plugins when not able to access the administrative menus?

   If that doesn't resolve it, I'd consider downloading a fresh copy of WordPress from the Download tab at the top of this page, then use something like 7-Zip to extract the files. Then reupload the files to your host. Review Uploading WordPress to a remote host and make sure you are using ASCII transfer mode in your FTP client.

   If you have an .htaccess file, that too could be causing the problem--rename that if necessary.

   After you can login update your permalinks Settings->Permalinks.

3. NHM3824
   Member
   Posted 2 years ago #

   Thanks. I just went to the wp-login page, logged in, but it took me to yet another blank page. Argh! :-S

   Do you think the problem is on the server end?

4. MichaelH
   Volunteer
   Posted 2 years ago #

   Do you think the problem is on the server end?

   Not necessarily -- review my comments above.

5. NHM3824
   Member
   Posted 2 years ago #

   Okay, followed your advice, strangely, it's up again and the links are corrected, though the permalinks settings were correct.

   The last remaining problem I have is for whatever reason, the link to all of the images I've uploading is having problems. They're not showing. Thoughts?

   Thanks for your help.

6. NHM3824
   Member
   Posted 2 years ago #

   One other thing, any post that used to hold an image, has strange "TM" symbols in the post's text. See here for an example:
   http://www.elderguru.com/remote-cameras-and-video-equipment-for-at-home-caregiving/

7. NHM3824
   Member
   Posted 2 years ago #

   Here's another problem, when I click "activate" for the plugins, they become activated, but it takes to yet another blank page when it should lead to the activated page. Something strange is still going on.

8. NHM3824
   Member
   Posted 2 years ago #

   When I move to upgrade automatically to the latest version of the plugins, it goes through all of the steps except "plugin upgraded successfully" even though it does upgrade the plugin.

9. NHM3824
   Member
   Posted 2 years ago #

   Where is the .htaccess file found? I'm not seeing it.

10. NHM3824
    Member
    Posted 2 years ago #

    Perhaps this is my problem - lol - the .htaccess file is GONE! Do I need to reinstall WP with a whole new database and then upload the backup in order to generate the .htaccess file?

11. bottleneck
    Member
    Posted 2 years ago #

    Change your FTP client preference to see it.

    It's "hidden" in the root.

12. NHM3824
    Member
    Posted 2 years ago #

    Thanks - found it. This is what it states:

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

13. MichaelH
    Volunteer
    Posted 2 years ago #

    Updating your permlinks (Settings->Permalinks) will typically regenerate your .htaccess file.

    Your images are usually stored in the wp-content/uploads folder so if you blew that up (deleted it and didn't restore it) find a backkup and restore from that. If you don't have a backup ask your host if they have one.

14. NHM3824
    Member
    Posted 2 years ago #

    Oooh, making progress. You were right, that folder was burned. I uploaded a saved copy and SOME of the images are back, but not all. The following page, for example, is still missing its picture and the strange "TM" symbols are present in the posts:

    http://www.elderguru.com/remote-cameras-and-video-equipment-for-at-home-caregiving/

    Think I'm missing another file somewhere?

15. NHM3824
    Member
    Posted 2 years ago #

    The following is listed in my Misc. Settings "store uploads in this folder" text field (not "host,database info" text, but the actual info):

    /services/webpages/util/r/o/"host,database info"/elderguru.com/html/wp-content/uploads

    I changed it to straight "wp-content/uploads" and clicked save changes, but then it takes me to a blank page, though the change is saved. The change doesn't yield the missing images, though.

    I'm assuming it SHOULD be "wp-content/uploads" - yes?

16. MichaelH
    Volunteer
    Posted 2 years ago #

    Well setting that would change to location of 'existing' images you attached to posts.

    You do need to know if you have the Organize my uploads into month- and year-based folders set.

    I uploaded a saved copy and SOME of the images are back, but not all.

    Was that ALL your images. I would look to see if you can find the missing image from that post in your Media Library.

17. NHM3824
    Member
    Posted 2 years ago #

    7 total images are missing from the library, images uploaded since November. I'm guessing that the backed up folder I had only dated back until November. Re-uploading the images won't be a problem.

    I can even go back through previous posts and correct the oddly inserted text in some places that used to hold apostrophes and bullet points, but I gotta resolve the blank page I'm getting in my admin section whenever I try to update a post, plugin, etc. It carries the action through, but the page it takes me to is blank.

    Where would this error be found, any idea?

    Thanks for your help.

18. MichaelH
    Volunteer
    Posted 2 years ago #

    Try logging out and clearing your browser cache and cookies.

    If that doesn't resolve could be a plugin causing the problem.

19. NHM3824
    Member
    Posted 2 years ago #

    Ugh! I did that and now I can't access my wp-admin page again. This is killing me.

20. MichaelH
    Volunteer
    Posted 2 years ago #

    Well it is likely a plugin or still not having a complete set of intact WordPress files on your host's server.

21. NHM3824
    Member
    Posted 2 years ago #

    When I uploaded a fresh 2.9.2 version this morning I didn't include the plugins I had previously, and it was still acting funky. I'll try to upload it yet again later. Perhaps I'll try 2.9.1 again this time.

    *beats head against monitor*

22. NHM3824
    Member
    Posted 2 years ago #

    Nothing worked. I ended up going back to my host and restored their backup files from 96 hours ago. The site is back up and functioning again. I'm reluctant to upgrade to 2.9.2 now, not that I know that was the problem.

23. Samuel B
    moderator
    Posted 2 years ago #

    I'll remove the tags and the posts for now
    not trying to be internet police but folks usually go to theme support forums when they change something in the theme and it results in an error if they paid for the theme

24. NHM3824
    Member
    Posted 2 years ago #

    I should have mentioned that it just wasn't the header I was changing. I also upgraded to 2.9.2, found things acting a little strange, uploaded my database backup, and the story goes on. That's what I didn't go to the diythemes site.

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