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[closed] Stats not working on self-hosted site, works fine on wordpress.com (11 posts)

  1. enmaku
    Member
    Posted 1 year ago #

    If I log into wordpress.com I can view my stats just fine, but if I try to view them through my dashboard or jetpack->site stats I get the following:

    We were unable to get your stats just now. Please try again.

    I just upgraded Jetpack to 1.8 this morning, though as best I can tell the rest of Jetpack is still working (feedback forms, etc) and I did hit my dashboard/stats a few times after the upgrade and nothing seemed to be awry. One short commute to work later and I have no stats.

    Is this a known issue? Is something happening server-side that's affecting WP's stats API or something? How do I resolve this?

    The blog I'm writing about is http://codinginmysleep.com - it is self-hosted on WP 3.4.2

  2. kimaleksander
    Member
    Posted 1 year ago #

    I've got the same issue. I'd installed the upgrade with a couple other plugins and deactivating them didn't help. Neither did deactivating and deactivating JetPack.

    I'm tagging along with you here in hopes that we both get an answer.

  3. usvmcli
    Member
    Posted 1 year ago #

    Same issue, just upgraded this morning and now no states from my self hosted, but I can access them via the Android app.

  4. Rudha-an
    Member
    Posted 1 year ago #

    I might as well chime in too. I have the same problem. I hope we hear something about this eventually.

  5. ccolotti
    Member
    Posted 1 year ago #

    Same here. Has anyone fromt he JetPack Team chimed in?

  6. PeterKirk
    Member
    Posted 1 year ago #

    Same problem. I upgraded one of my blogs to 1.8 this morning and stats immediately stopped working. I didn't touch my other blog, still using 1.7, and stats are working. Clearly a problem with 1.8. Both are self-hosted sites.

  7. PeterKirk
    Member
    Posted 1 year ago #

    Found some feedback and a promise to fix on another thread.

  8. Cymre
    Member
    Posted 1 year ago #

    Oddly enough, (for my self-hosted site) I can view the stats though the Dashboard > Jetpack > site stats on my laptop but not on my desktop.

  9. Rudha-an
    Member
    Posted 1 year ago #

    On another thread someone from Jetpack said that a bug fix should be out within 24 hours.

  10. feet13
    Member
    Posted 1 year ago #

    my site stats are not working with my self-hosted wordpress site either.

  11. Andrew
    Forum Moderator
    Posted 1 year ago #

    If you need support for your issue, you create your own thread.

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