Hi, I just updated Jetpack and realized that my stats have been reset to 0. Can this be undone??
Moreover, I moved from wordpress.com to a self-hosted WP blog two months ago. My stats from WP have never been transferred. Can this be done, too?
Jetpack by WordPress.com
[resolved] Stats not transferred from WPcom & now new stats reset to 0 after update (5 posts)
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petiteprof79
Posted 2 months ago #
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Jeremy Herve
Posted 2 months ago #
Could you post your site URL here, so I can have a look?
If you want it to remain private, you can also contact us via this contact form:
http://en.support.wordpress.com/contact/?jetpack=needs-service -
Posted 2 months ago #
Sure, sorry.
My old WordPress.com blog is http://www.petiteprof79.wordpress.com
The stats from this blog were not transfered.
The new one (the stats of which were reset to 0 when I updated the plugin a few days ago) is http://www.petiteprof79.eu
Thanks
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Posted 2 months ago #
With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.
That's what happened on your site. It seems you were using a different site URL (petiteprof.stephanie-woessner.de) in the past, and that's what caused the issue. I hae fixed the problem, and you can get your Stats back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.
My old WordPress.com blog is http://www.petiteprof79.wordpress.com
The stats from this blog were not transfered.That's unfortunately not an automatic process. I went ahead and transferred your Stats for you.
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Posted 2 months ago #
Thank you very much. It's true, I hadn't thought about the fact that I changed the site URL.
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