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[resolved] Stats not transferred from WPcom & now new stats reset to 0 after update (5 posts)

  1. petiteprof79
    Member
    Posted 1 year ago #

    Hi, I just updated Jetpack and realized that my stats have been reset to 0. Can this be undone??
    Moreover, I moved from wordpress.com to a self-hosted WP blog two months ago. My stats from WP have never been transferred. Can this be done, too?

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

  3. petiteprof79
    Member
    Posted 1 year ago #

    Sure, sorry.

    My old WordPress.com blog is http://www.petiteprof79.wordpress.com

    The stats from this blog were not transfered.

    The new one (the stats of which were reset to 0 when I updated the plugin a few days ago) is http://www.petiteprof79.eu

    Thanks

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That's what happened on your site. It seems you were using a different site URL (petiteprof.stephanie-woessner.de) in the past, and that's what caused the issue. I hae fixed the problem, and you can get your Stats back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    My old WordPress.com blog is http://www.petiteprof79.wordpress.com
    The stats from this blog were not transfered.

    That's unfortunately not an automatic process. I went ahead and transferred your Stats for you.

  5. petiteprof79
    Member
    Posted 1 year ago #

    Thank you very much. It's true, I hadn't thought about the fact that I changed the site URL.

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