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[resolved] Stats Not Reporting Correctly (8 posts)

  1. OfficialMagicPgCom
    Member
    Posted 1 year ago #

    Is it just me or are the stats (Hits) not being correctly tracked?

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you give me more details about your issue?

    It's worth noting that by default, logged in users are not tracked by Jetpack Stats. You can change this by clicking on "Configure" under the Stats module in the Jetpack menu.

  3. OfficialMagicPgCom
    Member
    Posted 1 year ago #

    Thanks Jeremy. I am aware that logged in users have to be selected to be traced but my site receives over 200,000 unique views per month but every story I have been posting has only been seeing single digit hits which is very odd. Just wondering if there was a known issue out there. If not, no biggie.

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Do you use any caching plugin on your site? Such plugins could have an impact on the number of users tracked by Jetpack.

  5. OfficialMagicPgCom
    Member
    Posted 1 year ago #

    That's probably what it is. I am using W3TC.

  6. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you try to deactivate it and see if your Stats start increasing?

  7. OfficialMagicPgCom
    Member
    Posted 1 year ago #

    Will do. I will write back if this seems to be the issue.

  8. OfficialMagicPgCom
    Member
    Posted 1 year ago #

    Hey Jeremy,

    After manually deleting all of the W3TC files that "tenticled" their way into my root, the stats seem to now be working.

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