WordPress.org

Ready to get started?Download WordPress

Forums

Jetpack by WordPress.com
Stats Not Appearing (9 posts)

  1. yoyoma1974
    Member
    Posted 1 year ago #

    In the bar charts only the first bar is appearing. If I hover over the others it appears in orange. The screenshot shows this.

    http://screencast.com/t/amuia9IE9xg

    And here's what I see in the error console:

    JQMIGRATE: Logging is active s1.wp.com/:9823
    Uncaught TypeError: Cannot read property 'plugins' of undefined s0.wp.com/wp-includes/charts/flot/jquery.flot.selection.js:40
    Uncaught TypeError: Cannot read property 'plugins' of undefined s1.wp.com/wp-includes/charts/flot/jquery.flot.retina.js:3

    Tim

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you try to deactivate all your plugins, one at a time, and let me know if you find a plugin that conflicts with Jetpack Stats?
    You might want to start with caching and minifying plugins.

    Thanks!

  3. yoyoma1974
    Member
    Posted 1 year ago #

    Hi Jeremy,

    Thanks for the help. Tried deactivating all the plugins but it didn't have any affect. Even with Jetpack as the only plugin activated the bars still did not appear. Could it just be incompatible with this particular theme?

    Tim

  4. yoyoma1974
    Member
    Posted 1 year ago #

    Okay, I was accessing wp-admin with the Crhome browser, when I just accessed through Firefox and I can see the bars. So it's something to do with Chrome I guess? I deactivated any Chrome extensions I was using but that didn't do it.

    Tim

  5. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you please try clearing out your cache and cookies in Chrome, and let me know if it helps?
    http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

  6. yoyoma1974
    Member
    Posted 1 year ago #

    Cleared cache but still no bars appearing. Appears when I hover on the graph but not when I move the mouse off it.

    Tim

  7. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you post your site URL here, so I can have a closer look?

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

  8. yoyoma1974
    Member
    Posted 1 year ago #

    Certainly: http://learn.sdspanish.com/

    Thanks for the continued help,

    Tim

  9. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Thank you. I do not see any errors on the home page, but your theme might be what's causing the issue.

    Before to try switching to another theme, it might be worth trying to access your stats on another computer using Chrome, to be sure the problem doesn't happen on your machine only. Could you give it a try, and let me know how it goes?

Topic Closed

This topic has been closed to new replies.

About this Plugin

About this Topic