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[resolved] Stats Gone After Update??? (3 posts)

  1. raven.shutley
    Posted 1 year ago #

    Just updated to Jetpack 1.9.2 and now I can't do anything with Jetpack. All of my stats are gone.

    I don't even have a "site stats" option in the sidebar.

    All I did was hit "update now" or "automatically" or whatevs.



  2. reasonstoskipthehousework
    Posted 1 year ago #

    I have lost my stats as well. Had a blue question mark square in the top bar and when I clicked it told me to relogin to wordpress.com. Stats came back, but were all gone for the past year. Just had today's stats. I'm beyond frustrated. Those are big stats to lose.


  3. designsimply
    Plugin Contributor

    Posted 1 year ago #

    First, make sure you have updated to the latest version of Jetpack.

    Next, contact support@jetpack.me to ask for help and include the following information:

    * Your blog's domain name
    * Your WordPress.com username
    * Any alternate domain names or staging domain names you have used for your site in the past

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