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[resolved] Stats disappeared after Jetpack was reactivated. (5 posts)

  1. quad_cities
    Member
    Posted 6 months ago #

    My stats were lost when I was troubleshooting another issue. I deactivated and then reactivated Jetpack and lost my 3-million page views numbers. Would really like to figure out how to get this back.

    quadcitiesdaily.com

    http://wordpress.org/plugins/jetpack/

  2. quad_cities
    Member
    Posted 6 months ago #

    Hi there, Jetpack. I would really appreciate your assistance.

    Thank you, Steve.

  3. WPyogi
    Volunteer Moderator
    Posted 6 months ago #

    Steve - the JP team are quite back-logged right now - so you'll have to be patient. Bumping your thread only moves you to the bottom of the queue. They'll no doubt get to your issue as soon as they can.

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 6 months ago #

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That's what happened on your site; it previously used a different site URL, quadcitiesdaily.com.s140587.gridserver.com.

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    Thanks!

  5. quad_cities
    Member
    Posted 6 months ago #

    Thank you for fixing my issue! You folks are the best. and I'm sorry if i panicked a bit.
    -Steve

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