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Standard Theme Issues (6 posts)

  1. sholdstock
    Member
    Posted 1 year ago #

    Hey I have very little sources to show you as the website isn't public yet - but I have installed a theme called "Standard".

    I didn't buy it so I have no support email access to the developers.

    But it's installed and seems to work fine. Except whenever I try and upload an image to their theme settings, I get an error.

    I can upload fine to the media library - just nothing for their part. Very frustrating.

    has anyone ever used this theme/experienced this problem before??

  2. sholdstock
    Member
    Posted 1 year ago #

    when I say I didn't buy it - my client did - I didn't get it illegally!!

  3. Andrew Bartel
    Member
    Posted 1 year ago #

    Get the login credentials from your client and request support directly from the theme developers. There's nothing wrong with communicating with developers of third party software, especially that you purchased, during your own dev cycle.

  4. manovotny
    Member
    Posted 1 year ago #

    sholdstock : :

    Hello! I lead support for 8BIT, the creators of Standard.

    Does your client have a Support License? If so, we can add you to their account, which would give you access to our support forum and a ton of additional access and information. Just send us an email with your client's email address so we can add you.

    If your client does not have a Support License, but would like the additional access to information and free updates, they can upgrade at any time.

    As for your issue... What error are you getting? Can you link us to a screenshot or paste the error text here?

  5. sholdstock
    Member
    Posted 1 year ago #

    Hey Manovotny!

    Thanks for getting back to me. Turns out they had signed up the theme with my details which is why I couldn't get in. We paid $49 for the theme - is that the support licence? Or is that extra?

    Sure, the error reads
    popup: "the page at (website address) says: error"
    space for logo: "logo.png did not upload. Please try again."
    Image here: http://quoakle-web-media.co.uk/wp-content/uploads/error-message.jpg

    sholdstock :)

  6. manovotny
    Member
    Posted 1 year ago #

    sholdstock : :

    $49 is the Standard License. You will need to upgrade if you want the Support License.

    There is already an FAQ to address this issue on the forum. I can tell you that 99% of the time it is due to PHP short tags not being enabled on your server. You will need to work with your host to get that enabled.

    I will also mention that you have Standard 2. We released Standard 3 about month ago and it is vastly better than Standard 2 in many, many ways. If you did decide to upgrade, then you would have access to Standard 3, and all future versions of Standard, for free as a Support License holder.

    I can pretty much guarantee that Standard 3 will not give you this much hassle.

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