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Contact Form 7
[resolved] Spinning Wheel - 10-15 secs before Sending (11 posts)

  1. jimii
    Member
    Posted 2 months ago #

    I have the CF7 on a couple of sites and it works great

    However on this one site when i hit email "send" the wheel spins 10 to 15 secs before it clears and sends the mail.

    I'm on twenty ten theme. Ive deactivated the other plugins and tried many different test but cannot figure out the reason for the delay.

    is it possible to delete or remove the plugin and then reinstall it without losing the address files already created?

    I see others have had similar issues but don't see a clear resolution on this issue?

    Any guidance would be greatly appreciated.
    Website Contact Page is Here:

    https://wordpress.org/plugins/contact-form-7/

  2. buzztone
    Member
    Posted 2 months ago #

    I had a quick look at your site via Firebug. You have an unusually large numbers of CSS errors and following error - "NetworkError: 404 Not Found - http://www.islandrealestate.com/wp-content/themes/wp-admin/colors.min.css"

    This wouldn't help but issue is more likely to be some slow Javascript associated with your childtheme ​mytwentyten.

    You could s​etup a Javascript trac​​e & watch progress to find slow areas.

  3. jimii
    Member
    Posted 2 months ago #

    thank you buzztone - I've not done that before but will see what i can find to figure it out : ).

  4. appnetdesigns
    Member
    Posted 2 months ago #

    buzztone - could you have a look at AppNet.com/project-inquiry and let me know if you see anything?

  5. jimii
    Member
    Posted 2 months ago #

    I've tried all i can (also checked server side) without success. I decided to test on an account with same host though having same problem with delayed spinning wheel with just 1 mail address. Deleted and reinstalled and it works just great on that account.

    So - I want to do the same with the account with several mail addresses. Is there a way to delete and reinstall without losing the addresses already created? Thank you.

  6. buzztone
    Member
    Posted 2 months ago #

    RE: Is there a way to delete and reinstall without losing the addresses already created?

    Not sure what you mean - creating or saving addresses is not something I see in CF7.

  7. jimii
    Member
    Posted 2 months ago #

    Thank you buzztone - my badly formed question - description : ) Each of the forms i create as custom mail forms for individuals that use the site. So CF Form ID=1 - goes to Bob and CF Form ID=29 goes to Sue - depending on the product or service the individual is inquiring about.

    I should have asked...is there a way to keep the existing forms which are specifically made to go to individual mail addresses?

    Thank you again for your help.

  8. appnetdesigns
    Member
    Posted 2 months ago #

    Just as an FYI to the many posts on here about the SPINNING WHEEL issue. We fixed ours simply by DISABLING the Akismet plugin. We had it to help cut down on SPAMMING of our forms and the newest upgrade was what was causing our Contact 7 form problems.

    As soon as we deactivated it, Contact Form 7 works perfectly.

    Hope this helps others.

  9. buzztone
    Member
    Posted 2 months ago #

    CF7 saves any forms you create in the WP database.

    If you just delete the CF7 plugin folder, rather than uninstall the plugin, the forms should still be there in the database when you re-install CF7.

    Nevertheless I'd take a full backup before you do this just in case.​​

  10. jimii
    Member
    Posted 1 month ago #

    Just to close this out. I tried the removal of the plugin folder and then the reinstall without success.

    After that, before completely uninstalling the plugin, I tried to find the forms in the WP database without success. So at that point i made a manual note of each of the existing forms - uninstalled and reinstalled - cleared cache - logged out and back in - now everything is fine.

    I don't believe the issue was with the plugin. I'm speculating it was database - server related in some way. (The plugin was installed when the site was being redeveloped. During that time the host migrated my account to another server. I believe during that process the DB or plugin install may have been split or corrupted between the original and new server. I'm guessing this because another site on the same server experienced the same issue and was fixed the same way...) If this doesnt make any sense, feel free to correct. : )
    I hope this is helpful to someone else.

  11. buzztone
    Member
    Posted 1 month ago #

    If this resolves your question, it helps others contributing here, if you can flag your post as [resolved]

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